Business Systems Analyst

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami's UMIT Department has an exciting opportunity for a full-time Business Systems Analyst to work in Coral Gables, Florida. The Business Systems Analyst, as a member of the Learning Platforms team, supports a range of academic systems and technologies used for course design, media storage, communication, advising and assessment. Working with a dedicated helpdesk team, and system administrators, the Business Systems Analyst provides technical support, and develops solutions to enhance the performance of various learning platforms. Supported platforms include but are not limited to: Canvas, Blackboard Learn Ultra, Kaltura, Respondus, Ally, EAB Navigate, Cognates Search Engine, and Modo Labs.

Core Responsibilities:

Develops detailed action plan with goals and target dates and obtains necessary approvals. Maintains ongoing communication and rapport with managing staff. Flowcharts existing processes versus improved flow. Prepares time and cost estimates for projects and proposals. Conducts research for best practice models and benchmarking. Applies industrial and management engineering techniques such as process designs, optimizations models, forecasting methodologies, and chain management principles, to improve overall systems. Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems. Designs improved work systems by revising work standards, policies, and procedures. Designs systems for production and inventory control in buying, storing, handling, processing, and usage of materials and supplies. Assists with design of facilities and management systems and standard operating procedures. Develops management control systems to aid in financial planning and cost analysis. Improves productivity through the application of technology and human factors. Assists with designing supply chain management standards across the institution. Collects data to measure baseline versus improvement before and after recommendations are implemented. Prepares presentations of projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved. Participates in continuing quality improvement activities. Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

The Business Systems Analyst is responsible for the following technical and professional duties to support university stakeholders (instructors, staff, and students).

• Provide technical and development support to the University's learning management system, and integrated technologies. This includes system configuration, upgrades, and enhancements.
• Provide technical and application development support to academic web-applications utilized byuniversity stakeholders, such as EAB Navigate, Cognate Search Engine, and UMiami App, which contribute to academic planning, success, and outreach.
• Conduct data audits and process improvements to ensure seamless integration between the university's student information system (PeopleSoft), identity management systems, and supportedlearning platforms.
• Assist leadership in discovering and evaluating new and updated learning tools or processes, including capturing end user needs, business, and system requirements.
• Support the intake process for operational and strategic demands, including effective communication with requestors, vendors, and completion of resource tasks.
• Engage with vendors, communicate potential resolutions to supported populations, and ensure tracking of issues and resolutions through appropriate systems (e.g. ServiceNow).
• Generate and document scripts executed for enrollment management, archiving and other operational needs in the learning management system.
• Generate frequent queries and reports on learning platforms' usage data to assist requestors andleadership in analysis, and outreach efforts.
• Respond to project and operational calendar, conducting deployments, change requests, and evaluating the impacts of frequent releases of supported learning platforms on stakeholders.
• Contribute to the team's internal departmental procedures, develop public knowledgebase articles, and deliver training to supported populations in a clear, concise, and comprehensive manner.
• Actively communicate with stakeholders and vendors to drive enhancements that improve the userexperience on supported learning platforms.
• Within assigned projects, adhere to university-level policies on data integrity, confidentiality, development, archiving, and installation processes across learning platforms and applications.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFIATIONS

Bachelor's Degree in relevant field Minimum 1 year of relevant experience, 2 years preferably in system configuration, technical support, process improvement, business analysis, or application development. Proficient in at least two programming languages, with SQL, and Python or JavaScript preferred. Familiarity with application development and exposure to

PHP/CSS/HTML.

Ability to read and write queries using a SQL editor. Working knowledge of the Linux command line. Ability to communicate effectively in both oral and written form. Ability to work independently and/or in a collaborative environment. Skill in completing assignments accurately and with attention to detail. Ability to organize and prioritize work under pressure while meeting deadlines. Commitment to the University's core values. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami is recognized as one of the nation's premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation's top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report's 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.