Sr. Business Analyst

Sr. Business Analyst Telus Health - 3.7 Hartford, CT Job Details 1 day ago Benefits 401(k) 401(k) matching Qualifications Analysis skills Client services Organizational skills Communication skills Full Job Description À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l'unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et financière - TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés. Join Our Team and Succeed Together TELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, enabling organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities. Here's the Impact You'll Make and What We'll Accomplish Together The Senior Business Analyst serves as a subject matter expert within the Defined Benefit Operations team and is responsible for performing and reviewing complex pension benefit calculations. This role interprets detailed plan documents, analyzes participant data, and supports the resolution of escalated calculation and data issues. The Senior Business Analyst collaborates with Actuarial, Payments, Technical Support, and Client Services to enhance system capabilities, streamline processes, and ensure high-quality service delivery for clients. This position also provides mentoring, training, and technical guidance to junior analysts. What You'll Do Perform and review complex Defined Benefit calculations, including late retirements, QDROs, RMD, and non-routine scenarios. Interpret and apply plan provisions, regulatory requirements, and administrative practices to ensure accurate calculations. Support issue resolution by researching discrepancies, identifying root causes, and recommending corrective actions. Partner with cross-functional teams to improve calculation accuracy, operational efficiency, and client satisfaction. Provide coaching, training, and technical guidance to junior staff. Assist with audit requests, compliance activities, and ongoing quality control. Ability to take on a supporting role with projects or special assignments What You Bring Bachelor's degree in Business Administration or a relevant field; or equivalent work experience required. 3+ years of industry experience in retirement, group benefits administration, insurance, or Human Resources consulting preferred. 5+ years of client service experience preferred. In-depth knowledge of Defined Benefit products and services required. Strong knowledge of Excel and relational database queries is required; including the proven ability to work with large files requiring formatting, formulas, links, etc., and being able to solve problems with data through spreadsheet applications. Computer proficiency with Microsoft business application software required. Strong math aptitude and high attention to detail required. Excellent communication skills required; including the proven ability to effectively communicate with internal and external parties. Strong interpersonal skills and ability to partner with other areas; including creative problem-solving skills, analytical and negotiation skills. Strong organizational skills, including the ability to prioritize work under tight deadlines. Ability to multi-task in a fast-paced environment and handle requests in a confidential and professional manner. Must be self-motivated, adaptable, and flexible. Great-to-Haves Exposure to Defined Contribution and non-qualified knowledge is a significant asset. Project coordination or management experience is an asset. Involvement in plan design changes or major transitions, such as mergers, plan freezes, conversions, or system migrations Advanced data analytics or reporting skills, such as building executive-level dashboards or trend analysis around calculation errors or participant outcome

Salary Range:

$60,000 - 80,000.00 USD Annual Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched 401K Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more…

Job Type:

This is for a current vacancy À propos de nous Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d'innovation qui permet aux membres de l'équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique. À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l'importance d'adopter des pratiques équitables en matière d'emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.

Avertissement :

Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l'équipe susceptible de travailler dans un centre de données ou d'avoir accès à des renseignements détaillés sur les technologies de service client peut faire l'objet d'une enquête de sécurité auprès du gouvernement du Canada. Remarque aux candidats du Québec : si la connaissance de l'anglais est requise, c'est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches. En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.