Senior Implementation Consultant, Automated Underwriting/Closing

Overview

• Job Purpose
• The Implementation Consultant is a client-facing delivery professional within ICE Mortgage Technology's Data & Document Automation (DDA) Professional Services Organization.

This role is responsible for end-to-end implementation of DDA Analyzer products; Income, Credit, Asset, and Audit Analyzers, which automate mortgage underwriting, quality control, and post-close audit workflows within the Encompass platform. The consultant serves as the primary day-to-day client resource from discovery through go-live and post-implementation support.

• Responsibilities
• Client Engagement & Delivery + Own the full implementation lifecycle: discovery, solution design, configuration, UAT, training, go-live, and post-implementation support + Serve as primary client contact, building trusted advisor relationships with stakeholders from operations staff to executive sponsors + Facilitate requirements sessions and drive consensus on solution design, workflow integration, and best-practice configurations + Conduct client training and knowledge transfer to ensure successful adoption and self-sufficiency •Technical Configuration & Project Management•+ Configure DDA Analyzers per client underwriting guidelines, investor overlays, and operational workflows within Encompass and EDS + Troubleshoot configuration issues and coordinate with Product and Engineering on defect resolution + Manage project timelines and deliverables across multiple concurrent engagements + Produce clear status reports, escalation summaries, and implementation documentation for clients and internal stakeholders + Coordinate cross-functionally with Product Management, Engineering, Technical Support, and DDA Data Services •Knowledge Sharing & Process Improvement•+ Contribute to PSO playbooks, SOPs, and best-practice documentation + Support adoption and health-check activities for clients in post-go-live phases + Identify opportunities for process automation and workflow optimization within PSO delivery operations •Required Qualifications•Mortgage Industry Experience (within last 2 years) UW Analyzer Track (Income, Credit, Asset Analyzers): + Senior Underwriter with 3-5+ years across conventional, government, and/or jumbo products + Senior Processor with 3-5+ years managing loan pipelines, conditions, and documentation + Senior QC Analyst with 3-5+ years performing pre- or post-close quality reviews •

Audit Analyzer Track:

• + Senior Post-Closer with 3-5+ years in closing, funding, and post-close document review + Senior Compliance Analyst with 3-5+ years in mortgage regulatory compliance (TRID, RESPA, ECOA, HMDA) + Senior QC Analyst with 3-5+ years performing post-close audit and compliance reviews
• Professional Skills
• + 3+ years client-facing experience in consulting, implementation, or professional services + Demonstrated project management skills with ability to manage multiple concurrent engagements and meet deadlines + Strong written and verbal communication, including executive-level documentation and client-facing facilitation + Proven ability to build trusted client relationships and drive consensus across diverse stakeholder groups + Self-motivated with strong analytical and problem-solving skills •Technical Skills•

Preferred:

• + Encompass administrator experience (business rules, field configuration, document management) + DDA Analyzer administrator or configuration experience

• Acceptable:

• + Encompass end-user experience in a production lending environment + DDA Analyzer end-user experience (significant plus) + Proficiency with JIRA, ServiceNow, Salesforce, or similar tools; Microsoft Office Suite
• Preferred Qualifications
• + Bachelor's degree in business, finance, or related field (or equivalent experience) + PMP, CompTIA Project+, or comparable project management certification + NMLS licensure (current or prior) + Experience with Agile and Waterfall delivery methodologies + Prior mortgage technology, fintech, or SaaS implementation experience + Willingness to travel to client sites as needed (between 25-50%) \#LI-SF1 Intercontinental Exchange, Inc.

is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.