Business Process Consultant

What We Need Corpay is currently looking to hire a Business Process Consultant. In this role, The Business Process Consultant will be responsible for analyzing, designing, and optimizing IT operational processes across the organization. This role partners closely with IT leadership, business stakeholders, and technical teams to identify inefficiencies, standardize workflows, enhance service delivery, and advance operational excellence.
The consultant drives continuous improvement through process mapping, automation enablement, governance alignment, and performance measurement. The ideal candidate combines deep expertise in business process management with a strong understanding of IT operations, service management frameworks, and organizational change management. How We Work
As a Business Process Consultant, you will be expected to work in a virtual environment. Corpay will set you up for success by providing: Company-issued equipment
Formal, hands-on training Role Responsibilities Assessing current-state IT operational processes to identify inefficiencies, bottlenecks, risks, and improvement opportunities
Leading process discovery sessions and develop clear current-state and future-state workflows
Designing scalable, standardized, and measurable processes aligned with business priorities
Developing and maintaining process documentation, SOPs, workflows, and governance artifacts Partnering with Infrastructure, Service Desk, Network, Security, Cloud, and Application teams to strengthen operational performance
Supporting and optimizing ITIL-aligned processes, including Incident, Problem, Change, Asset, and Configuration Management
Identifying and recommending automation and workflow optimization opportunities using enterprise platforms
Improving service delivery outcomes through KPI analysis, reporting, and performance insights Acting as a liaison between business units and IT operations teams
Facilitating workshops, process reviews, and working sessions with technical and non-technical stakeholders
Translating business requirements into actionable process improvements and implementation roadmaps
Providing data-driven recommendations to leadership on process maturity and governance Ensuring processes align with organizational policies, security standards, audit requirements, and regulatory expectations
Supporting risk management efforts and operational control frameworks
Contributing to operational readiness assessments and continuous improvement initiatives Supporting organizational change efforts associated with process transformation
Developing training materials and lead process education sessions
Monitoring adoption, effectiveness, and sustainability of process improvements
Promoting a culture of operational excellence and continuous improvement Qualifications & Skills Bachelor s degree in Information Technology, Business Administration, Computer Science, or a related field
5+ years of experience in business process consulting, IT operations, or IT service management
Strong knowledge of IT frameworks such as ITIL, COBIT, or Lean Six Sigma
Experience with process mapping, documentation, and workflow design tools
Strong analytical, problem-solving, and organizational skills
Excellent communication and stakeholder engagement capabilities
Proven ability to lead cross-functional workshops and drive process improvement initiatives Preferred Qualifications ITIL Foundation (or higher) certification
Lean Six Sigma certification
Experience with ServiceNow, Jira Service Management, or similar ITSM platforms
Knowledge of cloud operations, infrastructure management, and enterprise IT environments
Experience with automation technologies and workflow orchestration tools
Familiarity with Agile and DevOps practices