Business Systems Analyst

Business Systems Analyst Access Information Management - 3.2 Peabody, MA Job Details 1 day ago Qualifications Systems integration On-site technical support IT user and group management Procedural guides Standard Operating Procedures (SOPs) implementation Mid-level Incident Escalation User training (technical support) Team development Continuous improvement Organizational integration coordination Quality control Instructor-led training (training delivery method) Resolving technical support tickets Systems analysis Training & development Post-merger integration Escalation handling Standard operating procedures (SOPs) Teaching Policy Development Full Job Description Job Summary Perform support of Access business systems, specifically Total Recall and all associated functions. Assist in onboarding on new acquisitions, and perform on and off site activities in support of acquisitions.

Primary Functions:

Investigate and resolve issues reported through help desk; escalating to Access Subject Matter Experts or DHS as appropriate. Perform User administration for Total Recall and associated functions. Test new versions of Total Recall of associated tools. Perform training for both team members and clients on Total Recall . Teach and enforce business function SOP's in relationship to Total Recall . Continually improve documentation of processes, policies and procedures. Review business systems and assist with integration of acquired companies. Assist in overall business system conversion, including but not limited to mapping, test conversion, onsite support and post conversion support through first month invoicing. Train user in acquired companies all processes needed to complete their job roles, including reporting, QC and invoicing. Train, develop and strengthen ACE IT team members, sharing knowledge of systems and business processes.