IT Business Systems Analyst Warranty

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Warranty Job ID:

2017128

Career Area:

ICT, Digital and Data Position Type:

Salaried Location:

Headquarters & Technology Center - Auburn Hills 48326 ,

US Date Posted:

April 21, 2026

Brand:

FCA Group Apply Refer A Friend Share this job Share on Facebook Share on Twitter Share on Linkedin Share by Mail https://recruiting.adp.com/srccar/public/RTI.home?r=5001192477506&c=2183219&d=ExternalCareerSite&rb=??? You are being redirected Once you are on the page, please click the refer button Job Overview Qualifications Benefits Job Overview Mopar is seeking a detail‑oriented and collaborative IT Business Systems Analyst , especially within Aftersales and Service domains. This person is expected to act as a critical bridge between Warranty business stakeholders and IT delivery teams. This role is responsible for analyzing end‑to‑end warranty processes, capturing and translating business requirements into functional system specifications, and supporting the delivery and evolution of enterprise warranty applications in the tightly coupled eco system. The Business Systems Analyst will ensure that the warranty rules, claims workflows, integrations, and data flows are accurately implemented to support compliance, operational efficiency, dealer experience, fraud detection, and analytical insights across Aftersales systems.

Key Responsibilities:

Business Requirements & Analysis Gather, analyze, and document business requirements related to warranty claims processing, adjudication, policies, labor operations, and reimbursements. Translate warranty rules and policies into functional requirements, process flows, business rules, and user stories. Map current‑state and future‑state warranty processes, identifying gaps, inefficiencies, or automation opportunities. Application & Platform Support Support enterprise warranty platforms and their integrations with dealer systems (DMS), service systems, parts, pricing, and finance applications . Collaborate with Product Owners and IT delivery teams to refine backlogs and prioritize enhancements based on business value and compliance needs. Ensure solutions align with Aftersales digital transformation goals and enterprise architecture standards. Data, Controls & Compliance Define warranty‑related data requirements , validations, eligibility rules, and audit controls. Support data accuracy, reporting needs, and downstream consumption for analytics, fraud detection, and financial reporting . Ensure warranty solutions comply with internal policies, comply with SOXs rules, regulatory requirements, and cybersecurity standards. UAT & Release Support Coordinate and support User Acceptance Testing (UAT) with business SMEs, dealers, and regional teams. Develop test scenarios aligned with real‑world warranty use cases and policy variations. Support release readiness by validating requirements, managing defects, and assisting with change communication. Stakeholder and Cross-Functional Collaboration Act as a single point of contact between business warranty teams, IT delivery, vendors, and global/regional stakeholders. Facilitate workshops, working sessions, and requirement reviews with Warranty Operations, Finance, Legal, and Dealer Experience teams. Communicate clearly on scope, impacts, dependencies, and delivery status.

Qualifications Basic Qualifications:

Bachelor's degree in Information Systems, Computer Science, or related field. Minimum 3 years of experience as an IT Business Analyst in enterprise application environments. Minimum 3 programming experience Proven experience gathering requirements and supporting applications in Warranty, Aftersales, Service, or Automotive domains .

Strong skills in:

Requirements documentation and process mapping Functional specifications Stakeholder management Experience working in Agile and hybrid delivery models across multiple applications

Preferred Qualifications:

Experience with automotive warranty systems , claims platforms, or dealer service applications. Understanding of Aftersales data flows, integrations, and reporting. Exposure to analytics, fraud detection, or AI‑enabled warranty solutions is a plus. Experience working with global teams and multi‑region warranty policies . Benefits Salaried Employee Benefits (US, Non-Represented) Health & Wellbeing Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability. Compensation, Savings, and Retirement Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing. Time Away from Work Paid time includes company holidays, vacation, and Float/Wellbeing Days. Family Benefits 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances. Professional Growth Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups. Company Car & More Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends. EOE/Disability/Veteran At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Our benefits reflects the

STELLANTIS

commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life. As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired. We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected. Apply Join our Talent Community Create a talent profile to receive relevant job alerts and the latest company news! If you're a U.S. Veteran, please sign up through our Veterans Recruiting Program page. Create a Talent Profile Sign into your profile