IT Business Analyst Warranty

Back IT Business Analyst - Warranty#2017128 Auburn Hills, Michigan, United StatesApply X Facebook LinkedIn Email Copy Job Description Mopar is seeking a detailoriented and collaborative IT Business Analyst, especially within Aftersales and Service domains. This person is expected to act as a critical bridge between Warranty business stakeholders and IT delivery teams. This role is responsible for analyzing endtoend warranty processes, capturing and translating business requirements into functional system specifications, and supporting the delivery and evolution of enterprise warranty applications in the tightly coupled eco system. The Business analyst will ensure that the warranty rules, claims workflows, integrations, and data flows are accurately implemented to support compliance, operational efficiency, dealer experience, fraud detection, and analytical insights across Aftersales systems.

Key Responsibilities:

Business Requirements & AnalysisGather, analyze, and document business requirements related to warranty claims processing, adjudication, policies, labor operations, and reimbursements.

Translate warranty rules and policies into functional requirements, process flows, business rules, and user stories.

Map currentstate and futurestate warranty processes, identifying gaps, inefficiencies, or automation opportunities.

Application & Platform SupportSupport enterprise warranty platforms and their integrations with dealer systems (DMS), service systems, parts, pricing, and finance applications.

Collaborate with Product Owners and IT delivery teams to refine backlogs and prioritize enhancements based on business value and compliance needs.

Ensure solutions align with Aftersales digital transformation goals and enterprise architecture standards.

Data, Controls & ComplianceDefine warrantyrelated data requirements, validations, eligibility rules, and audit controls.

Support data accuracy, reporting needs, and downstream consumption for analytics, fraud detection, and financial reporting.

Ensure warranty solutions comply with internal policies, comply with SOXs rules, regulatory requirements, and cybersecurity standards. UAT & Release SupportCoordinate and support User Acceptance Testing (UAT) with business SMEs, dealers, and regional teams.

Develop test scenarios aligned with realworld warranty use cases and policy variations.

Support release readiness by validating requirements, managing defects, and assisting with change communication. Stakeholder and Cross-Functional CollaborationAct as a single point of contact between business warranty teams, IT delivery, vendors, and global/regional stakeholders.

Facilitate workshops, working sessions, and requirement reviews with Warranty Operations, Finance, Legal, and Dealer Experience teams.

Communicate clearly on scope, impacts, dependencies, and delivery status. Location(s) 1000 Chrysler Drive, Auburn Hills, Michigan 48326,

United States Requirements Basic Qualifications:

Bachelor's degree in Information Systems, Computer Science, or related field.

Minimum 3 years of experience as an IT Business Analyst in enterprise application environments.

Proven experience gathering requirements and supporting applications in Warranty, Aftersales, Service, or Automotive domains.

Strong skills in:

Requirements documentation and process mappingFunctional specificationsStakeholder managementExperience working in Agile and hybrid delivery models across multiple applications

Preferred Qualifications:

Experience with automotive warranty systems, claims platforms, or dealer service applications.

Understanding of Aftersales data flows, integrations, and reporting.

Exposure to analytics, fraud detection, or AIenabled warranty solutions is a plus.

Experience working with global teams and multiregion warranty policies. Employment Type Full-time Stellantis At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Additional Job Posting Information Our Benefits - Designed with You in MindComprehensive Health & Well-being CoverageFrom your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings PlansWe help you plan for the future with:

An employer match on contributions to your 401k, Roth, and Catch-Up plansAn employer contribution, even if you don't contributeIncome Protection & Insurance OptionsBenefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease ProgramEligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building BenefitWe proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving BackWe believe in investing in your future and your passions:

Tuition reimbursementStudent loan refinancing programs18... For full info follow application link. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.