Business Systems Analyst

Business Systems Analyst The Company Hooker Furnishings Corporation (HOFT), in its 101st year of business, is a designer, marketer and importer of case goods (wooden and metal furniture), leather furniture and fabric-upholstered furniture for the residential, hospitality and contract markets. Based in Martinsville, VA with administrative offices in High Point, NC, domestic production facilities in Hickory, NC and Bedford, VA and distribution warehouses in Martinsville, VA, Hooker Furnishings is ranked among the nation's largest publicly traded furniture sources. Hooker Furnishings also operates multiple showrooms in High Point, NC and Las Vegas, NV, and administrative offices in Vietnam. The Position We are seeking a Business Systems Analyst to join our Information Services team, based in either our Martinsville, VA or High Point, NC offices . This position is responsible for supporting and enhancing our D365 Finance and Operations environment within a manufacturing and distribution business. The role focuses on business system analysis, user support, reporting, and continuous improvement of business processes and applications.

Responsibilities include:

Develop a deep understanding of business processes supported by D365 Finance and Operations Provide support for production, test, and development environments Troubleshoot system issues and manage resolution through to completion, escalating when appropriate Train end users on system functionality, including navigation and master data management Design and develop reports using SSRS and Power BI to support business decision-making Gather business requirements, perform gap analysis, and translate needs into functional specifications Collaborate with technical teams to develop and implement tailored D365 solutions and workspaces Ensure applications are maintained for performance, reliability, and continuity of business operations Monitor and maintain system integrity, ensuring processes and outputs are accurate and complete Support application deployments and assist in resolving technical challenges Identify opportunities for process improvements, increased efficiency, and system optimization Establish and maintain effective working relationships with cross-functional stakeholders Contribute to documentation, procedures, and best practices

Requirements:

Strong analytical, organizational, and problem-solving skills Ability to work independently and collaboratively in a team environment Excellent verbal and written communication skills Strong customer service orientation with demonstrated stakeholder engagement Experience working with multiple database environments Ability to manage multiple priorities in a fast-paced, changing environment 2-4 years of experience in business systems or application analysis Bachelor's degree in Information Systems, Computer Science, Business, or related field preferred Experience with Microsoft Office, SSRS, Power BI, and D365 Finance & Operations preferred Knowledge of manufacturing and ERP environments preferred Why should you apply? A company dedicated to fostering a welcoming and supportive workplace where all individuals are valued and respected Competitive compensation and bonus plan Successful and stable organization with over 100 years in business Multinational, global organization with operations across the U.S. and offices in Vietnam Strong corporate initiatives focused on continued growth and innovation A culture that encourages forward-thinking, collaboration, and creative problem solving Career development focus including training opportunities and leadership development programs Tuition reimbursement program Emphasis on charitable giving and volunteering in our communities Focus on ESG (Environmental, Social, and Corporate Governance) initiatives Comprehensive medical, dental, and vision plans, including a generous employer HSA contribution each plan year Matching 401(k) employer contributions