Business Analyst

Job Description We are seeking a Business Analyst to support the Connected Customer Experience Advanced Product Planning team, a small, highly collaborative group of three. This role will focus on gathering and documenting business requirements, managing vendor interactions, completing intake documentation, and partnering cross functionally to ensure product initiatives progress smoothly. The Business Analyst will lead the early phases of the product lifecycle, working closely with Japanese counterparts and the Enterprise Program Management Office to drive alignment and execution. Key deliverables include process flows, user stories, and swim lane diagrams that guide product development. The role will also support design planning efforts by maintaining accurate and up to date Service Definition Documents (SDDs). Depending on priorities, this position may also contribute to market and exploratory research. This team is in the process of evolving toward a more agile delivery model and currently operates in a hybrid environment between waterfall and agile. The ideal candidate is adaptable, comfortable with change, and able to support a team as processes mature. While this role will interface directly with the development team for clarification, a dedicated BSA is responsible for overseeing the execution of development tasks based on documented requirements. This position includes after hours coordination calls every other Monday from 6:00-7:00 PM and every Wednesday from 6:00-7:00 PM. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 5+ years of Business Analyst experience Extensive experience using JIRA and Confluence Experience creating - User stories, process flows and swim lanes Experience working with 3rd party vendors Experience working in a Hybrid (Waterfall/Agile) environment