Business Analyst

Business Analyst - Integration Altera Digital Health, Onsite - US About Us At Altera Digital Health, we're focused on improving how healthcare works through practical, scalable technology. Our Managed Services team supports hospitals and health systems by keeping critical systems running smoothly, solving issues quickly, and making sure clinicians can focus on patient care instead of IT problems. The position is responsible for creating the business and functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards. Provide support to clients via the telephone and/or Internet (e.g., instant message, email). Assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills. Essential Functions/Major Job Responsibilities Possesses functional knowledge of assigned application technology including version releases, industry standards and legal & regulatory requirements Works under the direction of the Manager to provide application solutions for assigned business areas Interacts with the business stakeholders and subject matter experts, internal and external as appropriate, in order to understand their problems and needs Follows all Standard Operating Procedures SOP's (i.e. Patient Safety and Compliance) Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements Interacts with business stakeholders, internal and external as appropriate, to understand new business requirements and enhancement requests Communicates effectively with all parties related to assigned process area Achieves established goals Translates business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, provides accurate and timely information and appropriate notification as required Delivers functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests Participate in the software build and/or configuration process and testing process Designs and executes functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and user cases, as appropriate Ensure programs meet business specifications Reviews vendor provided documentation and user manuals needed to support the product, as appropriate. Escalates any disconnects between client expectations, the contract and Altera interests Participate in user focus groups and requirements workshops, vendor training and demonstrations Improve solutions by studying current practices; designing modifications; writing specifications, as appropriate Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the department, as appropriate Knowledge transfer and documentations of issue resolution with other team members to improve overall team education level and productivity Take complete ownership for the assigned tasks, including escalations, and proactively inform the progress of the project / task to all stakeholders Works directly with business stakeholders on issues requiring overall product/solution knowledge and overall understanding of healthcare Works independently with business stakeholders, beginning to focus on critical level cases, if appropriate Demonstrate new functionality to business stakeholders seeking inputs on future direction Works directly with mentors/peers to gather and translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, if appropriate Works with business stakeholders to support and improve product/solutions by studying current practices; designing modifications; writing specifications, as appropriate Job Requirements Working knowledge of

HL7, FHIR

standards. Working knowledge of Interface translator development, maintenance, and troubleshooting in a healthcare domain. Manage multiple tasks, prioritizing and scoping said tasks and reporting status to stakeholders Design, integrate, debug, maintain, test, benchmark, etc. interface software used to run our client's healthcare operations Manage a zero-defect interface environment for our client Plan, organize, and follow up on issues related to all system interfaces Work collaboratively with our GMS team on Interface development tasks. Corrective actions implemented as needed or directed. Bachelors Degree or equivalent preferred 1-4 years' relevant experience 0-2 years' healthcare experience preferred. 94-104k USD Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.