Business Analyst

Job Title:

Business Analyst Location:

Syracuse, New York (On-site)

Job Summary:

We are seeking a detail-oriented professional to drive business process optimization and automation within a large-scale transformation program. Our team supports key distributed energy resources initiatives and collaborates closely with business and technology stakeholders to enhance operational efficiency and compliance.

Responsibilities:

Design business process workflows that ensure the satisfaction of rules, obligations, controls, and expected service levels. Implement and optimize business processes supporting Net Metering, Remote / Virtual Net Metering, Host / Satellite relationships, and Community DG program features. Drive the integration of automated invoicing, financial reconciliation, and dispute resolution processes to maximize accuracy and minimize errors. Coordinate with cross-functional teams to assess risks, support deliverables, and ensure standardization across jurisdictions during system implementation.

Required:

Minimum 5 years' experience in utility billing operations, rate calculations, invoicing, or revenue assurance, preferably within the utility industry. Proven experience delivering functional products in medium to large-scale Customer Information System (CIS) projects. Strong knowledge of utility billing methodologies, proration, adjustments, dispute resolution, and exception handling. Hands-on configuration experience with relevant CIS platforms, ensuring alignment with business requirements.

About SSI People:

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy