Business Analyst

Description We are looking for a Business Analyst to support operational performance and informed decision-making within a manufacturing environment in New Castle, Pennsylvania. This role partners with cross-functional teams to translate business needs into practical solutions, improve processes, and strengthen reporting capabilities. The ideal candidate will combine analytical thinking, systems knowledge, and strong communication skills to help deliver reliable tools, training, and insights that support day-to-day operations and long-term objectives.

Responsibilities:

• Partner with operations and business teams to identify information needs and deliver insights that support both strategic planning and daily performance management.
• Lead discovery sessions with stakeholders to define business needs, assess process impacts, and recommend effective system or workflow improvements.
• Support application and system initiatives by contributing to implementation planning, business case development, user testing, and rollout activities.
• Evaluate operational processes tied to growth or expansion efforts and help integrate new capabilities into existing applications and procedures.
• Develop, document, and maintain workflows, process maps, specifications, and related materials to support system design and continuous improvement.
• Create and manage test plans, track defects, coordinate issue resolution, and help ensure solutions are delivered with quality and reliability.
• Oversee the effectiveness and lifecycle of recurring reports while expanding self-service analytics and automation opportunities where appropriate.
• Build reporting and ad hoc data collection solutions that address operational challenges and provide information not available through core systems.
• Deliver user training, documentation, and ongoing support to encourage adoption, strengthen business acceptance, and build internal capability.
• Maintain current knowledge of industry practices and tools through ongoing development activities and provide support as needed during urgent off-hours situations. Requirements
• Experience in business analysis within a manufacturing setting.
• Working knowledge of Syteline ERP and its application to operational processes.
• Proficiency in SQL for data analysis, reporting, and problem-solving.
• Ability to gather requirements, document workflows, and translate business needs into functional specifications.
• Experience supporting system implementations, testing activities, and end-user training.
• Strong communication and collaboration skills with the ability to work effectively across technical and non-technical teams.
• Ability to manage multiple priorities while maintaining accuracy, system integrity, and process discipline.
• Commitment to workplace safety, dependable attendance, and a team-oriented approach.

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