BizOps Business Analyst (Hybrid)

BizOps Business Analyst (Hybrid) Fort Wayne, IN Job Details Full-time 17 hours ago Qualifications Performance dashboard reports Dashboard development Computer operation Power BI Data modeling Data visualization software proficiency Requirements specification Automation Phone communication Workflow management (operations management method) Writing skills ERP systems Business analysis Data reporting Visio Gap analysis Consulting experience Mid-level Improving operational efficiency Tableau ROI 3 years Process mapping Salesforce Cloud Analysis skills Requirements analysis Scalability Computer skills CRM system proficiency Root cause analysis Data analytics tools SaaS AI Cross-functional collaboration Data-driven decision making Cross-functional communication

Full Job Description Job Summary:

The BizOps Business Analyst serves as a strategic partner across departments, analyzing processes, systems, and data to drive operational efficiency, scalability, and cross-functional alignment. This role identifies gaps in workflows, defines requirements for system improvements, and performs basic data analysis and reporting to enable data-driven decision-making across the enterprise. Duties and Responsibilities Document current-state processes and identify inefficiencies, risks, and system gaps. Lead discovery and requirements gathering sessions with stakeholders across departments. Translate business needs into functional and technical requirements; propose solutions. Partner with engineering, CX, finance, and IT teams to implement system improvements. Develop KPIs and performance dashboards in collaboration with BI teams. Support automation initiatives by identifying opportunities for workflow optimization. Conduct data-driven root cause analysis and recommend scalable solutions. Create business cases and ROI models for operational initiatives. Maintain process documentation and governance standards. Perform other duties as assigned.

Education and Experience:

3+ years of experience in business analysis, operations, consulting, or related field. Experience in SaaS, GovTech, or technology-enabled services organizations. Exposure to CRM, ERP, or contact center platforms (e.g. Salesforce, Amazon Connect). Experience supporting automation or AI-driven initiatives. Experience building with modern BI tools (e.g. Power BI, Tableau). Working knowledge of data models, relationships, and how operational data is structured for reporting.

Knowledge, Skills and Abilities:

Strong process mapping and documentation skills (e.g. Visio, LucidChart, Miro). Experience writing business requirements documents (BRDs) and user stories. Strong analytical skills and comfort working with data. Experience working cross-functionally with technical and non-technical teams.

Work Environment :

Office setting with a moderate noise level. The employee will work at an individual workstation, using a telephone and computer.

Physical Demands :

Must be able to remain seated for extended periods. Regular use of a computer and other office machinery, such as printers and copy machines. Occasional movement around the office. Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.