Business Analysis Manager

Note:

this is an Individual Contributor role and a hybrid role About the

Role:

As a Business Analysis Manager, you will independently execute specialized tasks and support team projects to ensure quality outcomes. You will leverage your analytical expertise to drive significant business insights and process improvements, contributing to the achievement of strategic business goals.

Essential Duties:

Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects Leads others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer experience, productivity, quality and efficiency within the business Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams Act as the 'Voice of the Customer' for process re-engineering and technology initiatives Leads the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates. Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting, and technology in the creation of investment cases and project initiation documents Partner with business owners to analyze and fully understand project goals and objectives Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements. Create use case documentation, process flows, paper prototypes/wireframes Determine the impact of new functionality to existing processes and functionality Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis Drive the development of new or upgraded customer-facing or internal platforms, processes or projects Act as the point person for clarification of specifications and requirements throughout development Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach. Review and ensure appropriate sign off on all project documentation Provide on-going/ad-hoc support for all internal teams throughout development Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope Identify and mitigate risks and issues that may delay release or increase costs Escalate or engage additional resources to resolve issues in a timely manner Keep project stakeholders informed of project progress and issues Assume final accountability for the success of each improvement initiative. Facilitate a smooth transition of a quality project/upgrade to a production environment Support the preparation and execution of user acceptance tests and/or beta tests for external customers. Facilitate the transition of knowledge to the functional and supporting teams within the organization Monitor the release for acceptable performance and providing ongoing support and maintenance during the post-deployment phase. Participate in training initiatives to educate internal teams and end users Support internal teams to effectively utilize existing tools to perform daily activities.

Qualifications:

Education:

Bachelor's Degree or equivalent experience required

Experience:

6+ years in B2B SaaS environment in Business Analysis, Process Improvement, Operational Excellence, or other function that shows high organization and ability to execute, including: Leading outcome-driven projects - recommending and then also initiating and implementing process improvement initiatives (new process creation, solution mapping, simulation, etc.) Eliciting and documenting clear functional and detailed requirements, including process flows Demonstrating strong analytical and problem-solving skills. Defining solutions to operational and technical issues (e.g., applying business modeling concepts). Demonstrating ability to lead cross‑functional initiatives in a highly matrixed environment and influence senior stakeholders Collaborating across multiple internal teams, including technology partners Demonstrating strong written and verbal communication, especially when communicating complex ideas to senior stakeholders. Utilizing

CRM & ERP

systems (Salesforce; SAP). Utilizing Data Analysis Platforms (PowerBI) Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Utilizing Project Management and Process Mapping Tools (JIRA, Monday.com, Asana; Microsoft Visio, Signavio).

Certifications Required:

Six Sigma Green or Black Belt Certification The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$89,600.00 - $157,000.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce - one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan's Top Places to Work for

Employee Wellbeing:

Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America's Best Large Employers 2026 and America's Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America's Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer ("we" or "us") wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.