Business Analyst 1 Trainee 1/2 (NY HELPS)

Date Posted:

05/04/26

Applications Due:

05/19/26

Vacancy ID:

215366 Position Information NY HELPYes AgencyChildren & Family Services, Office of TitleBusiness Analyst 1 Trainee 1/2 (NY HELPS) Occupational CategoryOther Professional Careers Salary Grade18 Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF) Salary RangeFrom $53764 to $85138 Annually Employment TypeFull-Time Appointment TypeContingent Permanent Jurisdictional ClassCompetitive Class Travel Percentage0% Schedule WorkweekMon-Fri Hours Per Week37.5 Workday From9 AM To5 PM Flextime allowed?

No Mandatory overtime?

No Compressed workweek allowed?

No Telecommuting allowed?

Yes Location CountyAlbany Street AddressHuman Services Call Center 80 Broadway CityMenands StateNY Zip Code12204 Job Specifics Duties DescriptionThe incumbent of the Business System Analyst 1 position may be responsible for eliciting, analyzing, validating and documenting business requirements and managing business functional needs of end users and stakeholders of the Human Services Call Center. The Business System Analyst 1 may also be responsible for analyzing system defects and providing solutions. Duties may include but are not limited to: Define business rules: meet with business partners to conduct interviews, surveys, perform analysis and conduct research on current business processes, lines of business, call procedures and break down all calls into operational needs. Create and maintain Knowledge Base.

Continuous interaction with business partners:

provide feedback on calls handled, identify content needs and review upcoming expectations. Provide ongoing production support by assisting to resolve operational systems problems. Provide Support to the agency in development, maintenance, implementation, and operation of numerous computer application systems. Assist in development of requirements for existing system fixes and enhancements and contributes to higher level analysis for developing systems. Serve as a liaison between business and IT staff handling the coordination and analysis of production issues with technical staff and escalating problems and issues to supervisory staff as needed. Develop subject matter expertise to assist across all phases of the system development life cycle including development, testing, training, implementation and post implementation support. May perform supervisory duties. Additional duties will be discussed in detail during the interview. Minimum QualificationsTwo-year traineeship (Business Systems Analyst 1 Trainee 1 & 2 = Grade 14 and 16 and leading to Business System Analyst 1 Grade 18 is available. One year of permanent competitive or 55b/c service in this title or in a title eligible for 70.1 or 52.6 transfer. This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)

• This position may be designated 55 b/c and is subject to verification of applicant eligibility.

A bachelor's degree and two years of business analysis experience in a largescale automated system such as a customized Oracle People Soft application, performing the following: citing requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product/system development life cycle (SDLC); and developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders. A bachelor's degree and one year of professional business analysis experience, which includes: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product/system development life cycle (SDLC); and developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders. Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience. A bachelor's or higher degree. Additional CommentsAll OCFS employees will receive a generous benefits package, including: Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF
• Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost Additional Benefits
• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
• For the duration of the

NY HELPS

Program, this title may be filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under

NY HELPS

will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a

NY HELPS

title, employees may take part in any promotion examination for which they are qualified.

Background Investigation Requirements:

1) All prospective employees will be investigated through a Criminal Background Check (CBC), which includes State and federal Criminal History Record Checks. All convictions must be reported; conviction of a felony or misdemeanor, or any falsified or omitted information on the prospective appointee's employment application, may bar appointment or result in removal after appointment. Each case will be determined on its own merits, consistent with the applicable provisions of State and federal laws, rules, and regulations. Prospective employees will be fingerprinted in order to obtain a record of their criminal history information and may be required to pay any necessary fees. 2) All prospective employees will be screened against the Statewide Central Register of Child Abuse and Maltreatment (SCR). Prospective employees will be required to pay any necessary fees. 3) For Division of Juvenile Justice and Opportunities for Youth (DJJOY) prospective appointees will be checked against the Staff Exclusion List (SEL) maintained by the Justice Center for the Protection of People with Special Needs. Prospective employees whose names appear on the SEL as having been found responsible for serious or repeated acts of abuse or neglect will be barred from appointment and may have their names removed from the eligible list(s) for the title(s) if applicable. The Office of Children and Family Services (OCFS) is an equal opportunity employer. OCFS does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status or status as a victim of domestic violence, or other applicable legally protected characteristics. We devote special attention to dismantling racial injustice and recognize that diversity in our workforce is critical to fulfilling our mission. We are committed to the diversity of our staff, and encourage applicants from marginalized communities to apply. In furtherance of Executive Order 31 and OCFS's mission to have a diverse workforce, all people with disabilities are encouraged to apply. All applicants must be dedicated to working in and sustaining an environment of inclusion that affirms and celebrates the backgrounds, learned and lived expertise, whole identities, and individual perspectives of our staff. Applicants of all backgrounds and experiences are encouraged to self-identify during the application process. Some positions may require additional credentials or a background check to verify your identity. How to Apply NameNew York State Office of Children and Family Services Telephone518-473-7936 Fax518-473-6122 Email Addresseoajobpostings@ocfs.ny Address StreetBureau of Personnel - SMC 52 Washington Street, 231 North CityRensselaer StateNY Zip Code12144 Notes on ApplyingQualified candidates should e-mail their resume and letter of interest to eoajobpostings@ocfs.ny You MUST include the Vacancy number of the position in the subject line of your email and/or cover letter to ensure receipt of your application. In order to qualify you for the position when you have current or prior New York State employment, you may be contacted by OCFS Personnel for your social security number to confirm your employment history.