Business Analyst

Description We are looking for a Business Process Analyst to support process oversight, audit-focused activities, and paperless workflow initiatives within a health insurance environment. This contract position is fully remote and offers the opportunity to partner with teams that improve correspondence operations, strengthen controls, and enhance process performance. The role is well suited for someone who enjoys analyzing operational data, identifying patterns, and turning findings into practical business improvements.

Responsibilities:

• Maintain monitoring frameworks, audit support materials, and process documentation so business teams have clear guidance for ongoing operations.
• Evaluate current workflows from intake through completion, recommend stronger controls, and help refine end-to-end business procedures.
• Review operational and spreadsheet-based data to uncover trends, detect defects, and highlight opportunities for efficiency and quality gains.
• Investigate issues by performing root cause analysis, documenting findings, and partnering with stakeholders on corrective actions.
• Apply continuous improvement methods to implement practical enhancements that improve accuracy, consistency, and turnaround times.
• Track recurring process concerns, communicate risks and observations to appropriate partners, and support follow-up resolution efforts.
• Collaborate with cross-functional teams involved in correspondence and business operations to support paperless and modernization-related initiatives.
• Manage multiple assignments in a fast-moving environment while maintaining strong attention to detail and meeting established deadlines. Requirements
• At least 2 years of experience in business operations analysis, workflow evaluation, process mapping, or related business process work.
• Demonstrated ability to analyze large datasets or spreadsheets to identify patterns, process defects, and operational issues.
• Strong problem-solving and analytical skills with the ability to translate findings into sound business recommendations.
• Experience using continuous improvement concepts and structured methods to support process enhancement efforts.
• Intermediate proficiency with Microsoft Excel, Microsoft PowerPoint, and PC-based or database management tools.
• Ability to work independently and collaboratively, remain organized, and adapt effectively to shifting priorities.
• Strong communication skills and the confidence to work with stakeholders while presenting ideas, findings, and recommendations.
• Knowledge of quality review, audit practices, defect remediation, or healthcare-related operations is preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .