Implementation Consultant I

Implementation Consultant I ProService Hawaii - 3.0 Honolulu, HI Job Details Full-time $60,662 - $75,827 a year 4 hours ago Benefits Paid parental leave Health insurance Paid time off Parental leave Employee assistance program 401(k) matching Loan assistance Qualifications Mid-level Full Job Description Implementation Consultant I We're looking for a detail-obsessed, relationship-driven professional to own the client experience from sales to service—guiding new clients through one of the most critical transitions they'll make with us. You'll manage the full onboarding journey: configuring payroll and benefits, delivering product training, and ensuring every client crosses the finish line. You'll managing multiple complex implementations simultaneously—each with different timelines, product configurations, and client expectations already shaped by Sales—while maintaining zero-error accuracy on first payrolls and leaving every client feeling genuinely taken care of. It's project management and client relationship work happening at the same time with specific deadlines and milestones. In this role you will... Lead the handoff from Sales and own the full client relationship through implementation, ensuring commitments made during the sale are delivered without gaps. Build and maintain transparent implementation project plans, coordinating across internal teams while keeping Salesforce and payroll platforms current. Complete first payrolls with 100% accuracy before pay date and deliver L1 consultations on Benefits, WC, UI, TDI, Time, and Voluntary Benefits. Train clients and worksite employees on ProService technology, payroll processes, and benefits products. Proactively identify and address implementation risks before they escalate, keeping assigned accounts out of at-risk status. Execute clean, thorough transitions to the service team—complete documentation, on-timeline handoffs, and clients who feel confident in the partnership. Is This Role Right For You? This is a high-accountability project management role where accuracy and client experience go hand-in-hand. You'll have real ownership across a book of implementation clients, working through every stage of onboarding—payroll setup, benefits, insurance, and training—all within a fast-paced, deadline-driven environment where competing priorities and shifting timelines are part of everyday work. Success requires proactive communication, clean documentation, and leaving every client confident before they move to service. What You'll Bring To The Team We don't measure candidates by résumé alone. We're looking for people who hold themselves to a standard most don't, who take feedback as fuel, and who are wired to own their results. Prior experience in HR, payroll, benefits, or a PEO environment is preferred but not required—what matters most is that you're organized, consultative, and relentlessly accurate. You thrive when you're juggling multiple things and none of them can slip. You've managed five or more client facing projects simultaneously and built systems to keep each one on track without things falling through the cracks. You hold yourself to a higher accuracy standard than most people think is necessary. You've caught errors in payroll, benefits configurations, or data setup before they reached a client—and you've built habits that make that the norm, not the exception. You build real trust with clients, even during stressful transitions. You're the person who figures it out across teams, not around them. When something fell outside your lane, you coordinated with the right people, documented the outcome, and kept the project moving—without waiting to be told. You get up to speed on new systems quickly. You've been handed a new platform with limited training and were independently proficient within a few weeks. Work Location This role is based out of our Hawaii Kai office. We offer a flexible hybrid schedule that gives you the structure of in-person collaboration with the flexibility of remote work. In office Tuesday - Thursday, remote Monday & Friday. Compensation The base compensation for this position is $60,662.00 to - $75,827.00 per year depending on experience and qualifications. Why You'll Love ProService ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawai?i's Best Places to Work for 20 consecutive years, we're a team of high performers united by one mission: Empowering Employers to Succeed in Hawai?i. We hold ourselves to a high standard — and we look for people who do the same. If you're driven by meaningful work, personal accountability, and a team that pushes you to do your best, here's what you can count on: A PROhana unlike any other. We assume the best in each other, give feedback focused on what's right — not who's right — and show up every day. This isn't just a workplace. It's a community. Do work that matters. You'll see exactly how your contributions move the needle — meaningful problems, real decisions, and a seat at the table. Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth. Compete, collaborate, and win together. High expectations, real accountability, and a team of experts and leaders ready to help you push through any obstacle. Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off (including volunteer time) — just to name a few.