Job Description
ABOUT US
RS Integrated Supply is a rapidly growing leader and global provider of comprehensive supply chain services that drive increased productivity and profitability for our clients, including: Supply Chain Services, Asset Services, Master Data Leadership SM and Technology. We currently deliver our highly focused expertise through integration at more than 220 customer sites across the North America, Europe, and Singapore. ABOUT THE
ROLEThe IT Business Analyst - Demand & Communications serves as the key bridge between business stakeholders, IT teams, and development teams. This role focuses on translating business needs into IT priorities, improving how IT communicates updates to the organization, and ensuring alignment across multiple IT functions including applications, data, and infrastructure. You will play a critical role in helping the business understand what IT is working on, why it matters, and how priorities are set, while ensuring requests are well-defined, coordinated, and actionable. COMPENSATION
$75K - $90K
SCHEDULE:
Hybrid - Onsite Tues and Wed | Work from home on Mon, Thurs and Fri KEY RESPONSIBILITIES
Stakeholder Engagement & IT Alignment Act as the primary liaison between business stakeholders, IT teams, and development teams
Build strong relationships across business units to understand needs and align them with IT priorities
Facilitate conversations to ensure stakeholders understand timelines, trade-offs, and resource constraints
Act as a connector across teams, ensuring priorities, updates, and expectations are clearly understood IT Demand & Coordination Support and coordinate IT demand intake across projects, enhancements, and operational requests
Partner with stakeholders to shape requests into clear requirements and actionable work
Maintain visibility into IT work across multiple teams (applications, data, infrastructure, interfaces)
Help prioritize work by balancing business value, urgency, and available resources
Track demand pipeline, dependencies, and progress across initiatives
Identify risks, conflicts, and capacity gaps and escalate as needed IT Communications & Translation Translate technical updates from IT and development teams into clear, business-friendly communication
Improve the speed, clarity, and effectiveness of IT updates to stakeholders
Communicate system changes, releases, and incidents in a concise and actionable way
Ensure business stakeholders understand priorities, timelines, and impacts of IT work
Support executive-facing updates, summaries, and presentations
Help modernize how IT communicates across the organization (clear, practical, and timely messaging) CANDIDATE REQUIREMENTS
Bachelor's degree in Information Systems, Computer Science, Business, or related field 5+ years of experience in a Business Analyst, Business Systems Analyst, or IT-facing role Experience acting as a liaison between business stakeholders and IT or development teams Proven ability to translate technical concepts into clear, business-friendly communication Experience gathering requirements and supporting cross-functional delivery Strong stakeholder management skills across both business and technical teams Excellent written and verbal communication skills Experience with tools such as ServiceNow, Jira, or similar Preferred Experience with ERP, supply chain, procurement, or manufacturing systems
Exposure to multiple IT domains (applications, data, infrastructure, integrations)
Familiarity with Agile or traditional delivery environments
Understanding of ITIL or IT governance concepts What does success look like? Business stakeholders clearly understand what IT is working on and why
IT updates are timely, clear, and easy to understand
Demand is organized, visible, and effectively prioritized
Strong alignment exists between business, IT, and development teams
