Business Support Analyst

Business Support Analyst Advent Global Solutions, Inc.•3.5 Johnston, RI Job Details Full-time | Contract $20.38•$26.38 an hour 1 day ago Qualifications Financial operations Teamwork Microsoft Outlook Multitasking Spreadsheets Employee relationship building Change management Continuous improvement Attention to detail Bank experience Operational excellence initiatives Business operations Technical Proficiency Quality data entry

Full Job Description Job Title:

Business Support Analyst Notes:

1. Information Handling & Ticketing Transfer data from emails into ticketing systems accurately. Must be detail-oriented and organized. Self-starter with discipline and initiative. Ability to manage multiple tasks and prioritize effectively. 2. Communication & Collaboration Strong communication skills across Teams, Outlook, video, and messaging. Collaboration is key—primarily via Teams and face-to-face. No direct client interaction, but internal communication is national in scope. 3. Technical Proficiency Proficient in MS Excel, Word, Outlook. Experience with Salesforce, nCino (these would be a Plus), and navigating mainframe/multiple screens.

Work Environment & Culture:

Fast-paced, functional, and orchestrated environment. Multiple teams working together—collaboration is essential. Emphasis on digital experience and understanding how to prioritize information.

Work Setup & Training:

Fully onsite to start, with potential for hybrid later. Training covers 43 products/services over 4-6 weeks. All requests follow specific submission channels.

Interview Process:

Virtual and on-camera interviews. The mission of the Private Bank Operations is to deliver a best-in-class experience for Private Bank clients and the colleagues that support them. Our Implementation Specialist supports the Treasury Services for the Private Bank, with an emphasis on operational excellence and superior service. This role contributes and champions process improvement ideas and a culture of continuous refinement and enhanced client experience. This role develops and maintains effective working relationships with peers while operating effectively in an environment of cooperation and change. The goal is to ensure that requests are processed timely, accurately, and with completeness to ensure a positive customer experience and to mitigate risk.

Primary responsibilities include:

Facilitates the Treasury Implementation process and for the Private Bank supporting requests in a fast-paced high output environment Maintain a positive and proactive attitude while addressing client concerns, ensuring that each interaction reflects a commitment to exceptional service and customer satisfaction. Collaborate with a vibrant, high-energy team where your contributions drive collective success and innovation Suggest customer experience improvement opportunities as you identify them. Demonstrate ability and willingness to drive these to completion. Applies and enforces risk mitigation controls Escalates any exceptions to leadership and other concerned parties Produces high quality output; completes quality management duties as assigned Executes additional tasks as required

Required Skills/Experience:

5+ years relevant banking experience with an operations or customer service team Ability to effectively communicate with Business Partners Ability to plan and prioritize workload to meet critical SLAs Experience implementing change and process improvements Effectively handles multiple priorities with efficiency and accuracy Proficient in data entry Strong attention to detail Effective customer service skills Proficiency in Microsoft applications including advanced Outlook, Excel, Word and Power Point.

Hours & Work Schedule:

Hours:

40/week

Schedule:

Mon•Fri, 9am•6pm

Pay:

$20.38•$26.38 per hour Application Question(s): How many years of banking or financial services operations experience do you have? Do you have experience working in a banking operations or treasury support environment? How many years of experience do you have using Microsoft Excel in a professional

Experience:

Ticketing System:

2 years (Preferred)

Salesforce or SAP:

2 years (Preferred)

Work Location:

In person