SFC Mortgage Servicing Business Analyst

• The position is described below. If you want to apply, click the button at the top or bottom of this page. After you click and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
• Need Help? (https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/Career\_site\_FAQ-1758133253710.pdf) _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility (careers@truist.com?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._

• Regular or Temporary:

• Regular

• Language Fluency:

• English (Required)

• Work Shift:

• 1st shift (United States of America)
• Please review the following job description:
• Provide oversight of all client facing servicing documents such as letters, statements, and emails. Support business partners with change management, i.e. state, investor, regulatory requirements for letters and billing statements. Collaborate with Legal, Compliance, Client Experience, technology partners, and print vendors to get right documentation delivered on-time.

• ESSENTIAL DUTIES AND RESPONSIBILITIES

• Following is a summary of the essential functions for this job.

Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Manage all client facing Servicing and Default LOB communications. Work with business partners to fulfill change management (investor, insurer, regulatory and compliance) requests for letters, emails and billing statements. 2. Work closely with EIS (technology partners) to provide data mapping for all communications, research data files and programming gaps and prioritization within an agile environment to support sprints and releases. 3. Responsible for reconciliation of all letters, emails and billing statements across all Servicing and Default business lines. 4. Test for nightly releases, frequency of releases depends on urgency of deliverables. 5. Provide vendor oversight. Review and approve vendor invoices, participate in monthly governance meetings to provide feedback and review scorecard. Work with print vendor to reconcile any gap within automated process. Work with Vendor Management business partners to review contracts and revise agreements as needed. 6. Work with Servicing Client Experience team to identify opportunities for improved client communication.

• QUALIFICATIONS

• Required Qualifications:

• The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. College Degree with 3 years, or seven years or more of experience in Mortgage Industry, or equivalent education and related training or experience. 2. Strong communication (verbal and written) and interpersonal skills to fully identify client and LOB needs 3. Strong analytical skills required. 4. Ability to flex and adapt to constantly shifting priorities in a fast paced and ever changing environment 5. Ability to produce results by stretching for what is ideal in the long run and settling for what is doable in the short term. 6. Ability to collaborate with all levels of teammates to bring projects to fruition. 7. Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems

• Preferred Qualifications:

• 1. Project management or analysis experience.
• General Description of Available Benefits for

Eligible Employees of Truist Financial Corporation:

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (https://benefits.truist.com/) . Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

• _Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._
• EEO is the Law (https://www.

eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) E-Verify (https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/E-Verify\_Participation\_Poster-1757074518541.pdf) IER Right to Work (https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/IER\_RightToWorkPoster-1757074222028.pdf)