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Job Description
Responsible for facilitating issuance of product purchase orders ensuring the correct classifications are chosen. Generate/change-update/transmit pos/email revised pos, primarily for expensed products and service; except for Service contracts.
Principal Accountabilities:
Communicate any standing order for CPM review & approval before creation and transmission
Reviews and verifies manual purchase orders placement for customers, electronic capital requisitions, check for accuracy and optimum delivery and pricing.
Ensures PO and Auto PO have maximum lines.
Works with departments regarding non-catalog products to ensure that correct information is obtained from the vendor and included on the requisition.
Ensure Bill Only POs and draft POs are received and resolved within 48 hours or end of month to synchronize the impact on departmental budgets.
Ensures product standardization when applicable.
Expedites orders to ensure on time delivery. Follows up to ensure product orders are completed to customer satisfaction by utilizing various tools, such as: Open PO reports, Daily PO activities, Backorder notification, customer direct contact.
All emails and phone calls must be returned within the same day.
All POs are followed through completion in conjunction w/
GHX:
customer receipt, open order report, customer notified of rejected lines and re-issuance of new req by customer, invoice resolution.
Helps maintain Oracle data files and corrects or requests correction of any identified issues between items, vendors, purchase orders, cost centers, requestors, or receipts.
Informs Strategic Sourcing Analysts pending blanket or service contract orders.
When needed gets updated status on orders for requestors, expedites if required.
Informs Sourcing Analysts of contract pricing issues.
Confirms all purchase orders via EDI, email, phone and fax within 48 hours of transmission time.
Proactively recommends process improvement changes to management team.
Acts as a customer advocate. Lead and partner with departments with site visits, phone, email or virtually, educate and influence process improvements to streamline work efforts.
When made aware of return issue review if other departments could utilize products to minimize cost impact before return.
Use remote access or virtual viewing to resolve ASCS issues. 2
Makes recommendations on efficiencies such as standardization of vendors and or products. Such as adding items to templates, or vendors to auto PO. Corrects or requests correction of any identified issues between items, vendors, purchase orders, cost centers, requestors, or receipts2
GHX. Reviews orders that have been rejected, changed, backordered, not confirmed. Communicates questions and or determination to all involved parties.2
Receives bill only, bill pay, general service, and repair pos as needed, and with requestor approval where required.2
Any credit hold issues are communicated to AP and coordinated with CPM team, along with any AR contact and supporting information when available.
Required:
Associates Degree or higher or a minimum of a High School Diploma / GED and relevant experience.