Perchance Order Resolution Specialist

Job Description:

The Purchase Order Resolution Specialist is responsible for researching, analyzing, and resolving purchase order-related invoice and vendor statement discrepancies to ensure timely and accurate payment. This role will focus on identifying issues within the purchase order lifecycle, including pricing variances, quantity mismatches, missing receipts, and non-compliant invoices—by working closely with internal procurement, operations, and accounts payable teams, as well as external vendors. The Specialist will engage directly with vendors via phone, email, and written correspondence to correct PO-based invoice issues, obtain revised documentation, and reinforce purchase order compliance. The role will track root causes of PO issues and resolution timelines, maintain organized records, and provide recommendations to management to improve PO processes and prevent recurring issues. This position requires strong attention to detail, discretion in handling sensitive information, and the ability to interface effectively with multiple levels of the organization while responding to urgent operational needs. This position supports Project Optimus, the implementation of SAP S/4HANA and Coupa across multiple business units and plays a key role in stabilizing purchase order and invoice processes during and after go-live.

The successful candidate will:

set high standards of performance for themselves and others; be professional in written, verbal, and personal actions in any situation; seek new knowledge and experiences; have an analytical mindset that can utilize factual data to develop creative and business oriented solutions; be self- aware and adjust accordingly to different environments and audiences. This role is performed under the direct supervision of the local Supply Chain Manager.

Detailed Description:

Review vendor statements and identify root causes of past-due invoices Coordinate with vendors and internal teams to resolve invoice issues Track resolution reasons and timelines using spreadsheets Provide process improvement recommendations to management Respond to urgent operational requests Organize and maintain sensitive data with confidentiality Follow all company policies, procedures, and internal controls Perform additional departmental duties as needed

Job Requirements:

Familiarity with SAP R4 ERP or Coupa Working knowledge of the purchase order lifecycle, including requisition, approval, issuance, receipt, and invoice payment Demonstrated experience resolving PO-related invoice discrepancies, such as pricing variances, quantity mismatches, missing receipts, or incorrect PO references Experience working directly with vendors to correct non-compliant invoices, obtain revised invoices, or clarify PO terms and conditions Familiarity with three-way matching (PO, receipt, invoice) and common causes of invoice holds or payment delays Ability to analyze PO and invoice data to identify root causes of issues and track resolution timelines using spreadsheets Strong verbal and written communication skills with the ability to professionally interact with vendors and internal stakeholders Proficiency in Microsoft Excel, including tracking data, maintaining spreadsheets, and organizing large volumes of information Strong analytical and problem-solving skills with the ability to identify root causes and drive resolution Ability to manage multiple priorities, meet deadlines, and respond to urgent requests in a fast-paced environment High attention to detail and accuracy, particularly when working with financial data Ability to maintain confidentiality and handle sensitive information with discretion Proven ability to work independently while also collaborating effectively across multiple levels of the organization

Minimum Qualifications:

High School Diploma or GED 2 years of experience supporting purchase order-based procurement or accounts payable processes, including PO creation, maintenance, or invoice matching

Preferred Qualifications:

Experience in the oil field services industry Experience with Oracle and Open Invoice software

Pay:

$25.37 - $30.55 per hour

Work Location:

In person