Transportation Broker

Transportation Broker Downers Grove, IL Job Details Full-time 18 hours ago Benefits 401(k) matching Opportunities for advancement Qualifications Customer communication Pricing Customer relationship building Freight rate negotiation Mid-level Client relationship development 3 years Customer inquiry handling Decision making Conflict management Freight Communication skills Transportation documentation for distribution operations Customer acquisition Time management Office experience Full Job Description Our Story With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow! We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years! Why we're Awesome!! Inclusive company culture Training and Development Competitive Compensation Unparalleled Benefits & Wellness (we mean really good)! 401k with a generous match Career Growth Opportunities Transfer Opportunities Share in Company ownership Employee Recognition program We are looking for Transportation Brokers to join our team! Transportation Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily "check calls" on loads in transit, handling customer related issues and inquiries, and originating the necessary documentation for freight bills. If this is you, or you like a challenge- let's talk. You will Contact new customers Freight Brokerage and booking loads Be responsible for customer acquisitions Develop and increase profitable volume with existing and newly acquired shippers Build relationships with developing accounts Use strong relationships to understand customer's business, better qualifying them to identify and solve the customer's problems Contact and build relationships with carriers Increase capacity for specific projects and lanes Gain up-to-date personal knowledge of market freight rates in order to determine a "fair" price to pay trucks and charge shippers Offer rates established by Senior Transportation Brokers and management Negotiate as market demands Recommend solutions for customers to Senior Transportation Brokers and/or management Increase the overall capacity for the office and company Deliver exceptional customer service Uphold the company standard following the company principles of Customer, Company, Office Skills and Experience College degree highly desired or equivalent experience Self-motivated, enthusiastic team player who excels in a fast-paced environment Minimum of 3 year's experience in Freight Brokerage/customer service Excellent and effective communication skills Strong customer service orientation and excellent work ethic Ability to quickly process information and make decisions Effective negotiation and problem-solving skills, and ability to handle conflict Excellent time-management skills with the ability to multitask Highly organized and detail-oriented Ability to work well under pressure in a fast-paced environment Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity. tLIO5TEso0