OS&D Clerk

at Estes Express Lines in

Spokane, Washington, United States Job Description Job Summary:

+ Will investigate and resolve all overages, shortages, and damaged freight issues, including Hazmat Materials + Help in identifying freight for high value shortages and overages while also determining the shipment/ PRO to which they belong + Will work directly with Service Center Operations Personnel, Regional OS&D/Customer Care Specialist, Safety Department, Compliance & Field Support Department, Security Group and Corporate Operations. + Will assist with resolving customer queries regarding shipping orders, pricing etc. + Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies + Will prepare all paperwork and the repacking of all OS&D freight + Will maintain accurate records to report all OS&D freight issues on a daily or weekly basis to service center management + Responsible for reviewing and addressing various freight issues and/or reports as assigned by service center management + Maintain a clean and organized OS&D area while performing OS&D functions + Will be responsible for monitoring OS&D related emails and responding as necessary. + Will utilize various software and technologies (for example EDock, Customer Portals, Pega, etc) + Serve as first line resource to other less experienced clerical staff by coaching and answering employee questions + Provide guidance to less experienced employees on how to perform specific job activities + Provide one on one on the job training when necessary to less experienced staff + Regular attendance is required. + This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

+ High School Diploma or General Educational Degree ( GED ), or any combination of education and experience, which would provide an equivalent background + Must be knowledgeable in general LTL operations. Prior OS&D experience preferred. + Must be willing to wear boots/safety footwear. + Must be knowledgeable in related functional areas (customer care, billing, pricing, tracing, dispatching, weights and inspection, etc.) + Computer skills; proficient in MS Word, Outlook and Excel required + AS400 experience strongly pref To view full details and how to apply, please login or create a Job Seeker account