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Chief Executive Officer
Job
Kaleida Federal Credit Union
Buffalo, NY (In Person)
Full-Time
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Job Description
The Chief Executive Officer (CEO) is responsible for the overall leadership, strategic direction, financial performance, regulatory compliance, and daily operations of the credit union. Working closely with the Board of Directors and Treasurer, the CEO will execute the credit union's mission, achieve strategic objectives, maintain financial strength, and ensure exceptional service to members. The CEO serves as the primary liaison between the Board, employees, members, regulators, business partners, and the healthcare community. This role requires a leader who can balance executive-level strategy with active involvement in lending, compliance, operations, and member service. Key Responsibilities Strategic Leadership & Governance Partner with the Board of Directors and Treasurer to develop and execute the credit union's strategic plan, annual goals, and operating budget. Recommend policies, procedures, and operational improvements that enhance organizational effectiveness and member value. Attend and actively participate in Board meetings, committee meetings, and annual membership meetings. Provide leadership that supports long-term growth, financial stability, and member satisfaction. Operations Management Direct and oversee all credit union operations to ensure efficient and effective service delivery. Establish and maintain operational procedures, staffing plans, and service standards. Manage vendor relationships, contracts, and service providers to ensure quality and cost-effective solutions. Monitor operational performance and implement improvements where needed. Financial Management Partner with the Treasurer to oversee budgeting, investments, liquidity management, capital planning, and CECL-related activities. Review and approve expenditures in accordance with Board-approved policies and budgets. Assist in the preparation and submission of required regulatory reports, including the NCUA Call Report (5300 Report). Monitor financial performance and recommend strategies to strengthen earnings and capital. Regulatory Compliance & Risk Management Ensure compliance with all applicable federal and state regulations, including NCUA requirements, Bank Secrecy Act (BSA), Anti-Money Laundering (AML), OFAC, Fair Lending, and consumer protection regulations. Serve as the Credit Union's BSA and Compliance Officer. Monitor suspicious activity and ensure timely filing of required regulatory reports. Prepare for regulatory examinations, audits, and reviews and oversee corrective actions as needed. Ensure all compliance, audit, and examination findings are addressed promptly and effectively. Human Resources & Organizational Development Recruit, develop, and retain high-performing employees. Conduct performance evaluations and provide coaching, mentoring, and professional development opportunities. Foster a culture of teamwork, accountability, innovation, and exceptional member service. Provide recommendations to the Board regarding compensation strategies, benefits, and workforce planning. Lending & Member Services Maintain an active NMLS license and remain current on lending regulations and best practices. Perform loan officer duties as needed, including underwriting, loan review, and approvals within authorized limits. Manage collection activities and bankruptcy matters. Assist with member transactions and operational support when necessary. Resolve complex member issues and promote a culture of exceptional service throughout the organization. Business Development & Community Relations Develop and implement marketing, membership growth, and business development initiatives. Promote credit union products and services to current and prospective members. Represent the credit union at healthcare, community, and professional events. Identify opportunities to expand membership, enhance services, and strengthen market presence. QualificationsEducation & Experience Bachelor's degree in Business Administration, Finance, Accounting, Management, or a related field preferred. Minimum of five years of progressive management experience within a financial institution, credit union, or banking environment. Executive leadership experience preferred. Experience with NCUA regulations, compliance management, lending, financial management, and strategic planning. Experience with CompuShare / CompuSource Systems core processing platform preferred. Knowledge, Skills & Abilities Strong leadership, strategic planning, and decision-making capabilities. Comprehensive understanding of credit union operations, financial management, and regulatory requirements. Excellent communication, interpersonal, and presentation skills. Ability to build strong relationships with members, employees, Board members, regulators, and community partners. Strong analytical, organizational, and problem-solving abilities. Proficiency in budgeting, financial analysis, risk management, and operational oversight. Demonstrated commitment to member service excellence and a member-focused culture.