General Manager & Chief Operating Officer

The Club experience is a driver of real estate value, not simply a standalone amenity. The GM/COO plays a direct role in supporting the buyer experience, discovery visits, member engagement, and community positioning. The role operates within a highly collaborative, no-silos leadership structure with Ownership, real estate sales, HOA stakeholders, and Troon. This is a visible, on-site leadership position shaping both daily member experience and long-term community outcomes. The full member experience and operational platform. Financial performance, including NOI, budgeting, forecasting, reporting, and capital execution. Alignment across Club operations, HOA engagement, real estate sales support, and development priorities. A meaningful contribution to buyer experience, real estate momentum, member retention, and referral culture. A high-performance, service-driven team culture. On-site integration of strategy and execution across all key stakeholders. Align Club operations, real estate, HOA engagement, and development priorities into a unified operating approach. Serve as the primary on-site leader and ambassador for the community experience. Act as a strategic thought partner to Ownership and Troon leadership. Establish clear communication, accountability, and alignment across stakeholders. Champion a consistently best-in-class member experience across all touchpoints. Lead with daily visibility and presence with members, associates, and community partners. Maintain excellence across golf, agronomy, food and beverage, facilities, activities, fitness, and programming. Respond proactively to feedback and continuously improve service delivery. Partner with the real estate sales and marketing team to optimize the discovery visit and buyer experience. Ensure the Club experience actively supports buyer conversion, community positioning, retention, and referrals. Align programming, communications, and operations to support sellout, closeout, and sustained community value creation. Recognize that in a private residential community, the member experience is inseparable from real estate performance. Engage constructively with HOA leadership and community stakeholders to support alignment, communication, and shared priorities. Support a one-community mindset that balances Club operations, resident experience, real estate value, and long-term community standards. Partner on issues that intersect Club operations, community expectations, facilities, access, services, and resident/member experience. Develop and execute annual operating and capital budgets. Drive performance toward NOI targets, cost discipline, and long-term financial health. Monitor key performance indicators including labor cost management, F&B cost of sales, member engagement, utilization, retention, and revenue performance. Oversee approved capital projects to ensure timely, disciplined, and high-quality execution. Build and lead a high-performing leadership team. Establish a culture of accountability, service excellence, collaboration, and continuous improvement. Recruit, develop, and retain top talent across all departments. Create an associate experience that supports engagement, retention, professional growth, and member service excellence. Serve as a trusted operating partner to Ownership, translating strategic vision into operational execution. Partner with Troon resources to leverage best practices, platform support, and performance tools. Coordinate strategic direction and operating priorities with Ownership representatives, real estate sales leadership, HOA stakeholders, and development/project partners. Full authority and accountability over Club operations and the member experience. Shared alignment with real estate sales leadership on buyer experience, market positioning, and community messaging. Strategic direction coordinated with Ownership, Troon leadership, HOA stakeholders, and development/project partners. 10+ years of senior leadership experience in private club, resort, hospitality, residential, or mixed-use community management. Proven success as a General Manager, Chief Operating Officer, or senior executive leader. Strong financial acumen, operational discipline, and ability to manage NOI, budgets, forecasts, and capital priorities. Demonstrated ability to lead teams, build culture, and create accountability across departments. Experience partnering with ownership, boards, committees, HOA stakeholders, or complex governance structures. Highly visible, relationship-driven leadership style with strong communication skills. Experience in private residential club communities, resort/residential environments, or developer-integrated communities. Demonstrated ability to partner with real estate sales and marketing teams to support buyer experience, positioning, and conversion. Experience leading through growth, sellout, closeout, transition, or stabilization phases. Familiarity with Troon systems and platform support is preferred but not required. Bachelor's degree in hospitality, business, or related field preferred. Presence & Visibility

• Leads from the floor and within the community, not just from the office. Strategic Thinking
• Balances today's operational needs with long-term vision and value creation. Emotional Intelligence
• Builds trust with members, owners, HOA stakeholders, associates, and Troon partners. Communication Excellence
• Communicates with clarity, transparency, confidence, and appropriate cadence. Financial Discipline
• Understands the business behind the experience and manages toward measurable outcomes. Culture Builder
• Creates an environment where associates can thrive and members feel known and cared for. Integrator Mindset
• Connects Club operations, real estate, HOA engagement, and development into a coordinated operating model. Relationship Orientation
• Understands that trust, presence, and follow-through are essential to community leadership.

Member satisfaction, engagement, and feedback trends. Financial performance, including NOI delivery, budget discipline, and forecast accuracy. Associate engagement, leadership stability, and retention. Membership growth, utilization, retention, referrals, and community participation. Contribution to real estate momentum, buyer experience, and community reputation. Execution of strategic initiatives, capital projects, and cross-stakeholder alignment. A rare opportunity to lead a fully integrated lifestyle community with strong fundamentals and meaningful upside. A beautiful natural setting in Prescott, Arizona with an authentic sense of place. An engaged membership and resident base rooted in community, lifestyle, and belonging. The opportunity to operate as a true strategic partner to Ownership while shaping a community's experience, performance, and long-term value. The support and resources of the Troon platform. Healthcare Benefits

• Medical, Dental, and Vision coverage Retirement Benefits
• 401(k) with employer match (19 years of age and older) Time Off
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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