Chief Operating Officer

Job Title:

Chief Operating Officer Department:

Administration Reports To:

Chief Executive Officer Salary Level:

FLSA Status:

Exempt Approved By:

Board of Directors Approved Date:

6/21/16 GOALS

FOR POSITION

Specify goals for current year (goals are updated yearly)

SUMMARY :

This position works under the coordination and by direction of the

K'ima:

w Medical Center Chief Executive Officer (CEO) and, the Chief Operating Officer (COO) may provide line management and operation of a comprehensive health care delivery system, including public health, health prevention, and the referral process. The COO acts as a secondary lead in development of

K'ima:

w Medical Center (KMC) health care programs in keeping with the overall policies established by the Governing Board, and in compliance with regulatory guidelines, in order that the strategic objectives of KMC be attained. The work may involve lobbying various federal, state, and local agencies for cooperation in funding, program development, and participation in regional and national committees for rulemaking. This position may also act as a secondary public relations representative of the

K'ima:

w Medical Center when dealing with media outlets, emergency response units, or ad hoc committees that concern public health, wellness, or disasters. The COO, under the direction of the CEO, provides leadership and direction in ensuring the efficient, economical, and effective utilization of KMC resources to meet the identified needs of the service area through quality medical care and health service programs.

FUNCTIONS AND RESPONSIBILITIES

: Receives general supervision from the

K'ima:

w Medical Center Chief Executive Officer who makes final decisions on administrative and organizational objectives. May act as a secondary lead for the overall operation of the

K'ima:

w Medical Center Ambulatory Care Facility and other KMC health care programs, the implementation of established policies, and liaison with the Governing Board, the medical staff and the program managers of KMC. Assist with monitoring federal, state, and local medical regulations, rules, and funding sources for possible action by the Governing Board. Assists with ensuring that the

K'ima:

w Medical Center is properly staffed with qualified personnel and resources. Establishes formal means of accountability from managers. May develop reports for and attend meetings with the CEO and Governing Board regarding the policy activities of KMC as well as legislative developments which will affect the provision of health care. May inform and advise the CEO and Governing Board regarding current trends, problems, and activities in health care to facilitate policy-making. Advises on medical center policy positions to the CEO and Governing Board regarding legislation, government, administrative policy, and other matters of public policy in coordination with relevant program managers. Under the supervision of the CEO, the COO participates with the Governing Board in establishing strategic objectives for KMC based on the identified needs of the community. Participates in establishing and revising long-range plans which support KMC's philosophy and general objectives. May act as adviser, in coordination with the CEO, with various state, county, and federal agencies for the

K'ima:

w Medical Center. Must observe and adapt the local operation to Tribal, Federal, and State policies, regulations, rules, etc. Must address the complexities that arise from the special and peculiar nature that Indian Tribes and reservations as sovereign nations present with state and local relationships on health and administrative matters on a continuing basis. Ensures compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies by continually monitoring the medical center's operations, programs, and physical properties; May initiate changes where required. May coordinate efforts of the medical staff, Governing Board and Administrative staff in the recruitment and retention of medical personnel. Works with staff and policymakers on overarching medical center policy elements, such as EHR, IPC, and other cross-departmental standards and tools. Analyzes compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies by continually monitoring the hospital's operations, programs, and physical properties; advises CEO and participates in developing changes where required. Encourages integration of the medical center with the community through effective communication; implements an acceptable public relations program. Responsible for resolving patient complaint issues and their disposition, and reporting and making recommendations to the CEO. Within these parameters, uses initiative and innovation in developing methods and recommendations to achieve desired results. May facilitate strategic planning with the Governing Board, CEO and key managers. Work results are reviewed for facilitation of the

K'ima:

w Medical Center's mission, goals and accomplishment of its objectives. Maintains professional affiliations to enhance professional growth and remain current with the latest trends in hospital legislation and regulation. Responsible for developing and implementing management training activities designed to enhance the abilities of KMC managers to provide services to the Governing Board, Administration, the community, and the patient population. May be required to work outside the traditional work schedule or work off-shift during emergency situations.

SUPERVISORY RESPONSIBILITIES

As needed, must be able to manage 12 to 15 subordinate supervisors who each supervise up to a total of 1 to 10 employees in the Dental Clinic, Senior Nutrition, Facilities Management, Security, Housekeeping, Human Resources, IT, Transportation, Project Connect Domestic Violence Prevention Program, and Administrative, as required by the CEO. This position is secondarily responsible for the overall direction, coordination, and evaluation of policy, legislative, regulatory components of the medical center. Also directly supervises Administrative staff from time to time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.

BASIC REQUIRED ABILITY

:

ADVANCED PUBLIC RELATIONS/ADVANCED INTERPERSONAL SKILLS

Addresses clients by name; smiles when talking to clients, physicians, peers, and families; answers the telephone courteously and promptly; identifies self and department when answering the telephone using pleasant voice tone/verbiage; possesses excellent listening skills; interacts with clients and peers; provides appropriate information to persons or groups outside of the association in compliance with applicable laws and regulations; interacts with media, the public, governmental agencies, regulators, lobbyists, and legislators; participates in legislative and rulemaking activities that affect health care and association programs. The Joint Commission (TJC)

RESPONSIBILITIES

Responsible for helping to prepare, achieve, and maintain accreditation by the Joint Commission. By serving on the various performance improvement subcommittees individual employees are directly involved in the generation or modification of policies and procedures that enable KMC to provide continuously improving healthcare.

COOPERATION

Must be a self-starter; seeks solutions; accepts constructive criticism; willing to adjust to changes; loyal to

K'ima:

w Medical Center.

PROFESSIONALISM

Shows pride in personal appearance and grooming; displays a positive attitude about work; respects the confidentiality of clients; and is congenial with public and peers.

INITIATIVE

Willing to participate in continuing education programs; asks questions; contributes during staff meetings; serves on

K'ima:

w Medical Center committees as appointed; demonstrates a desire for self improvement.

OTHER SKILLS AND ABILITIES

Knowledge of general theories, concepts, principles, techniques, and philosophies of managing and providing health care functions including Inpatient and outpatient care services, administrative services, and community health services in order to develop and maintain programs. Knowledge of and training in budget preparation and fiscal management. Ability to combine, consolidate, and integrate all presentations of KMC. Demonstrated ability to communicate with people and organizations, both orally and in writing. Emphasis on writing, both for reports and public relations. Possess extremely strong human relations skills. EDUCATION and/or

EXPERIENCE

Masters degree from four-year college or university, with major study in health care administration, public health administration, or related fields such as business or public administration, MPH preferred; and at least five years experience with Native American Programs which include health care administration, budgets, supervision, and work with tribal organizations and communities; OR, Bachelor degree from four-year college or university, with major study in health care administration, public health administration, or related fields such as business or public administration; and at least five years executive experience (CEO, COO, or similar key staff management position with operational authority, not program level) in the operation of a complex health care organization; OR, If no degree, at least ten years executive experience (CEO, COO, or similar key staff management position with operational authority, not program level) in the operation of a complex health care organization. Operation of Native American Programs for health care preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Current CPR Certificate or obtain within 30 days of employment.

LANGUAGE SKILLS

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to comprehend and apply principles of advanced calculus, modern algebra, and advanced statistical theory. Ability to work with concepts such as limits, rings, quadratic and differential equations, and proofs of theorems.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CONFIDENTIALITY

Employee must be aware of and adhere to

K'ima:

w Medical Center's Confidentiality Policy and deals appropriately with patient confidentiality at all times.

CONDITIONS OF EMPLOYMENT

Employee is subject to base line and random drug testing per the Hoopa Tribal Drug & Alcohol Fit for Duty Policy. Employee will serve a 90-day introductory period. Employee is subject to introductory and annual performance evaluations. Preference will be given to qualified Indian applicants pursuant to the Tribe's TERO Ordinance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties and responsibilities. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the primary duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties and responsibilities. While performing the duties of this job, the employee frequently works in travel status (out of local area).The noise level in the work environment is usually quiet.

ANNUAL TRAINING REQUIREMENTS

At a minimum Employee is required to be certified for the following training 1) CPR Certification and 2) Health Stream. _____________________________________________ Employee Signature Date _____________________________________________ Supervisor Signature Date _____________________________________________

Human Resource Signature Date Job Types:

Contract, Full-time Pay:

$100,000.00

• $145,000.

00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

executive: 5 years (Preferred) Native American program: 5 years (Preferred)

Work Location:

In person Chief Operating Officer 3.5 3.5 out of 5 stars Hoopa, CA 95546 $100,000

• $145,000 a year

• Full-time, Contract K'ima:

  w Medical Center 6 reviews $100,000
• $145,000 a year

•

Full-time, Contract Job Title:

Chief Operating Officer Department:

Administration Reports To:

Chief Executive Officer Salary Level:

FLSA Status:

Exempt Approved By:

Board of Directors Approved Date:

6/21/16 GOALS

FOR POSITION

Specify goals for current year (goals are updated yearly)

SUMMARY :

This position works under the coordination and by direction of the

K'ima:

w Medical Center Chief Executive Officer (CEO) and, the Chief Operating Officer (COO) may provide line management and operation of a comprehensive health care delivery system, including public health, health prevention, and the referral process. The COO acts as a secondary lead in development of

K'ima:

w Medical Center (KMC) health care programs in keeping with the overall policies established by the Governing Board, and in compliance with regulatory guidelines, in order that the strategic objectives of KMC be attained. The work may involve lobbying various federal, state, and local agencies for cooperation in funding, program development, and participation in regional and national committees for rulemaking. This position may also act as a secondary public relations representative of the

K'ima:

w Medical Center when dealing with media outlets, emergency response units, or ad hoc committees that concern public health, wellness, or disasters. The COO, under the direction of the CEO, provides leadership and direction in ensuring the efficient, economical, and effective utilization of KMC resources to meet the identified needs of the service area through quality medical care and health service programs.

FUNCTIONS AND RESPONSIBILITIES

: Receives general supervision from the

K'ima:

w Medical Center Chief Executive Officer who makes final decisions on administrative and organizational objectives. May act as a secondary lead for the overall operation of the

K'ima:

w Medical Center Ambulatory Care Facility and other KMC health care programs, the implementation of established policies, and liaison with the Governing Board, the medical staff and the program managers of KMC. Assist with monitoring federal, state, and local medical regulations, rules, and funding sources for possible action by the Governing Board. Assists with ensuring that the

K'ima:

w Medical Center is properly staffed with qualified personnel and resources. Establishes formal means of accountability from managers. May develop reports for and attend meetings with the CEO and Governing Board regarding the policy activities of KMC as well as legislative developments which will affect the provision of health care. May inform and advise the CEO and Governing Board regarding current trends, problems, and activities in health care to facilitate policy-making. Advises on medical center policy positions to the CEO and Governing Board regarding legislation, government, administrative policy, and other matters of public policy in coordination with relevant program managers. Under the supervision of the CEO, the COO participates with the Governing Board in establishing strategic objectives for KMC based on the identified needs of the community. Participates in establishing and revising long-range plans which support KMC's philosophy and general objectives. May act as adviser, in coordination with the CEO, with various state, county, and federal agencies for the

K'ima:

w Medical Center. Must observe and adapt the local operation to Tribal, Federal, and State policies, regulations, rules, etc. Must address the complexities that arise from the special and peculiar nature that Indian Tribes and reservations as sovereign nations present with state and local relationships on health and administrative matters on a continuing basis. Ensures compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies by continually monitoring the medical center's operations, programs, and physical properties; May initiate changes where required. May coordinate efforts of the medical staff, Governing Board and Administrative staff in the recruitment and retention of medical personnel. Works with staff and policymakers on overarching medical center policy elements, such as EHR, IPC, and other cross-departmental standards and tools. Analyzes compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies by continually monitoring the hospital's operations, programs, and physical properties; advises CEO and participates in developing changes where required. Encourages integration of the medical center with the community through effective communication; implements an acceptable public relations program. Responsible for resolving patient complaint issues and their disposition, and reporting and making recommendations to the CEO. Within these parameters, uses initiative and innovation in developing methods and recommendations to achieve desired results. May facilitate strategic planning with the Governing Board, CEO and key managers. Work results are reviewed for facilitation of the

K'ima:

w Medical Center's mission, goals and accomplishment of its objectives. Maintains professional affiliations to enhance professional growth and remain current with the latest trends in hospital legislation and regulation. Responsible for developing and implementing management training activities designed to enhance the abilities of KMC managers to provide services to the Governing Board, Administration, the community, and the patient population. May be required to work outside the traditional work schedule or work off-shift during emergency situations.

SUPERVISORY RESPONSIBILITIES

As needed, must be able to manage 12 to 15 subordinate supervisors who each supervise up to a total of 1 to 10 employees in the Dental Clinic, Senior Nutrition, Facilities Management, Security, Housekeeping, Human Resources, IT, Transportation, Project Connect Domestic Violence Prevention Program, and Administrative, as required by the CEO. This position is secondarily responsible for the overall direction, coordination, and evaluation of policy, legislative, regulatory components of the medical center. Also directly supervises Administrative staff from time to time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.

BASIC REQUIRED ABILITY

:

ADVANCED PUBLIC RELATIONS/ADVANCED INTERPERSONAL SKILLS

Addresses clients by name; smiles when talking to clients, physicians, peers, and families; answers the telephone courteously and promptly; identifies self and department when answering the telephone using pleasant voice tone/verbiage; possesses excellent listening skills; interacts with clients and peers; provides appropriate information to persons or groups outside of the association in compliance with applicable laws and regulations; interacts with media, the public, governmental agencies, regulators, lobbyists, and legislators; participates in legislative and rulemaking activities that affect health care and association programs. The Joint Commission (TJC)

RESPONSIBILITIES

Responsible for helping to prepare, achieve, and maintain accreditation by the Joint Commission. By serving on the various performance improvement subcommittees individual employees are directly involved in the generation or modification of policies and procedures that enable KMC to provide continuously improving healthcare.

COOPERATION

Must be a self-starter; seeks solutions; accepts constructive criticism; willing to adjust to changes; loyal to

K'ima:

w Medical Center.

PROFESSIONALISM

Shows pride in personal appearance and grooming; displays a positive attitude about work; respects the confidentiality of clients; and is congenial with public and peers.

INITIATIVE

Willing to participate in continuing education programs; asks questions; contributes during staff meetings; serves on

K'ima:

w Medical Center committees as appointed; demonstrates a desire for self improvement.

OTHER SKILLS AND ABILITIES

Knowledge of general theories, concepts, principles, techniques, and philosophies of managing and providing health care functions including Inpatient and outpatient care services, administrative services, and community health services in order to develop and maintain programs. Knowledge of and training in budget preparation and fiscal management. Ability to combine, consolidate, and integrate all presentations of KMC. Demonstrated ability to communicate with people and organizations, both orally and in writing. Emphasis on writing, both for reports and public relations. Possess extremely strong human relations skills. EDUCATION and/or

EXPERIENCE

Masters degree from four-year college or university, with major study in health care administration, public health administration, or related fields such as business or public administration, MPH preferred; and at least five years experience with Native American Programs which include health care administration, budgets, supervision, and work with tribal organizations and communities; OR, Bachelor degree from four-year college or university, with major study in health care administration, public health administration, or related fields such as business or public administration; and at least five years executive experience (CEO, COO, or similar key staff management position with operational authority, not program level) in the operation of a complex health care organization; OR, If no degree, at least ten years executive experience (CEO, COO, or similar key staff management position with operational authority, not program level) in the operation of a complex health care organization. Operation of Native American Programs for health care preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Current CPR Certificate or obtain within 30 days of employment.

LANGUAGE SKILLS

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to comprehend and apply principles of advanced calculus, modern algebra, and advanced statistical theory. Ability to work with concepts such as limits, rings, quadratic and differential equations, and proofs of theorems.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CONFIDENTIALITY

Employee must be aware of and adhere to

K'ima:

w Medical Center's Confidentiality Policy and deals appropriately with patient confidentiality at all times.

CONDITIONS OF EMPLOYMENT

Employee is subject to base line and random drug testing per the Hoopa Tribal Drug & Alcohol Fit for Duty Policy. Employee will serve a 90-day introductory period. Employee is subject to introductory and annual performance evaluations. Preference will be given to qualified Indian applicants pursuant to the Tribe's TERO Ordinance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties and responsibilities. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the primary duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties and responsibilities. While performing the duties of this job, the employee frequently works in travel status (out of local area).The noise level in the work environment is usually quiet.

ANNUAL TRAINING REQUIREMENTS

At a minimum Employee is required to be certified for the following training 1) CPR Certification and 2) Health Stream. _____________________________________________ Employee Signature Date _____________________________________________ Supervisor Signature Date _____________________________________________

Human Resource Signature Date Job Types:

Contract, Full-time Pay:

$100,000.00

• $145,000.

00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

executive: 5 years (Preferred) Native American program: 5 years (Preferred)

Work Location:

In person