Director of FOH Operation

Director of FOH Operation Din Tai Fung North America - 3.4 Los Angeles, CA Job Details Full-time $157,000 - $204,000 a year 13 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Computer operation Succession planning Google Workspace Budget management Microsoft Excel Computer literacy Process improvement Data reporting Managing hospitality teams Improving operational efficiency Team development Managing budgets in a finance role Team management Profit & Loss statement Productivity software Profit and loss analysis Food service management Senior leadership Staff development Hospitality management Full Job Description

DIN TAI FUNG RESTAURANTS J

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Title:

Director of Front of House Operations Compensation:

$157,000 - $204,000 Annual Salary The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Location:

Los Angeles, CA About Us:

Din Tai Fung is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. With more than 165 locations across 13 countries including 20 in North America. DTF is Michelin-recognized and admired for its uncompromising quality, authentic flavors, and warm, gracious hospitality. Each location delivers an elevated yet inviting cultural dining experience designed to delight guests on any occasion.

Benefits and Perks:

Competitive Pay & Benefits Employer Contribution for individuals and eligible dependents' medical insurance Dental, Vision, and Life Insurance Health Savings Account (HSA) Commuter Spending Accounts 401(k) Plan with company match Employee Assistance Program Discounts through BenefitHub Employee Meal Discounts Paid Time Off (PTO) to support work-life balance (accrued based on length of service) Paid Sick Leave (PSL) to care for your health or loved ones Quarterly Wellness Days - extra time off to recharge every season Bonus Eligible Opportunities for growth; we love promoting within About the

Role:

The Director of FOH Operations is a senior field leadership role responsible for the guest experience, team performance, and operational culture across 5-7 full-service casual dining restaurants. Reporting directly to the VP of Operations, this is a field-first position. You'll spend the majority of your time on the ground, coaching and developing the General Managers who run each location. Success in this role means building high-performing front-of-house teams, delivering sales and EBITDA targets, and ensuring a guest experience that's consistently above standard. You'll be a leader of leaders: setting expectations, developing talent, and driving accountability across your portfolio.

Responsibilities:

GM Coaching & Development- Serve as the primary coach and accountability partner for each General Manager conducting structured field visits, delivering real-time and formal feedback, and building individual development plans that grow leadership capability and drive FOH results. Team Building & Culture- Champion a strong FOH-led culture at every location by owning the full talent cycle of hiring, onboarding, performance reviews, succession planning, and monthly development conversations and holding GMs accountable for building engaged, guest-ready teams. Guest Experience- Own the guest experience as a primary KPI by monitoring FOH service metrics, setting clear hospitality standards, and driving proactive plans to ensure consistent, loyalty-earning execution across all locations. FOH Operational Standards- Ensure all locations consistently meet FOH service, cleanliness, sanitation, and staffing standards by identifying operational gaps, diagnosing root causes, and developing formal action plans with clear timelines and accountability. Financial Performance- Own the P&L by reviewing financial and operational data daily, leading monthly P&L and quarterly business reviews with GMs, and delivering weekly updates to the VP of Operations. Cross-Functional Collaboration- Partner with Facilities, People & Culture, and other functional teams to resolve operational issues, support restaurant needs, and represent FOH operations in company-wide initiatives. Compliance & Safety- Ensure all restaurants maintain full compliance with local, state, and federal regulations, OSHA guidelines, food safety standards, and safe work behaviors as non-negotiables across the portfolio.

Job Requirements:

7+ years of multi-unit restaurant management experience with a strong front-of-house focus, including a minimum of 2 years directly developing and supervising General Managers Demonstrated ability to own a P&L and deliver against budget and EBITDA targets Proven track record building high-performing teams and driving accountability across multiple locations Strong coaching instincts with the ability to translate leadership behaviors into operational outcomes Excellent communication and presentation skills with experience reporting to and influencing senior and executive leadership Track record implementing systems and process improvements across a multi-unit portfolio Experience with succession planning and formal talent development frameworks Strong understanding of P&L analysis and executive-level business review presentations Proficiency in

Google Workspace, Microsoft Word, Excel, and PowerPoint Preferred Requirements:

Bachelor's degree or equivalent college experience in a related field Experience leading FOH operations specifically in a full-service casual dining environment

Essential Functions:

Ability to travel frequently and spend 80%+ of working time in the field across multiple restaurant locations Ability to stand, walk, and move through restaurant environments for extended periods Ability to work a flexible schedule including evenings, weekends, and holidays to cover key dayparts and days of week Ability to operate a computer and standard office software for reporting, communication, and presentations Ability to read, interpret, and communicate financial and operational data clearly and accurately

NOTE:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor. Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative. Din Tai Fung is an Equal Employment Opportunity Employer - M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee's eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-verify.gov/employees. Applicants must be 18 years or older.

Equal Opportunity Employer:

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws. U.S.

Employment Eligibility:

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.