Vice President of Branch Operations/Retail Edwards Federal Credit Union Palmdale, CA Job Details Full-time $101,294.70
06 a year Benefits Relocation assistance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Managerial strategic planning Teamwork Operations management Regulatory compliance Cross-selling Team development Team management Anti-Money Laundering (AML) compliance (compliance procedures implemented) Data analytics Senior leadership Full Job Description About the Role Edwards Federal Credit Union is seeking a strategic, enterprise-minded leader to serve as Vice President of Branch Operations. This role is responsible for shaping the direction, performance, and consistency of our branch network while delivering a high-quality, relationship-driven member experience. As VP of Branch Operations, you will operate as a key member of the leadership team, partnering closely with the Chief Experience Officer and other executives to align branch strategy with organizational growth objectives, cultural priorities, and member experience initiatives. This is not a day-to-day branch management role. Instead, you will lead through leaders—setting expectations, building frameworks, and ensuring accountability across all branch locations. What You'll Do Drive Branch Strategy & Performance Develop and execute a forward-looking branch operations strategy aligned with growth and member experience goals Translate enterprise objectives into clear direction, expectations, and measurable outcomes for branch leadership Drive performance across deposits, member growth, loan referrals, and product adoption Leverage data and analytics to identify opportunities, trends, and performance gaps Evaluate branch network effectiveness, including staffing models, hours, and capacity Enhance Member Experience & Growth Champion a consultative, relationship-based service model across all branches Ensure consistency in service delivery, operating models, and leadership practices Partner cross-functionally with Marketing, Lending, Digital Services, and Experience teams to deliver seamless member experiences Act as a visible ambassador in the community to strengthen relationships and grow membership Lead & Develop High-Performing Teams Provide leadership, coaching, and accountability for Branch Managers and operational leaders Build leadership capability in coaching, decision-making, and team development Establish succession plans and develop bench strength across the branch network Partner with HR on hiring, onboarding, and talent strategies Strengthen Governance, Risk & Compliance Oversee operational controls, compliance, and risk management across all branches Ensure adherence to regulatory requirements (BSA/AML, OFAC, Reg CC, etc.) Partner with Risk teams to implement and maintain strong control environments Drive disciplined execution through leadership accountability—not task management Build Culture & Lead Change Model and reinforce core values: People First, Do the Right Thing, Make It Simple Foster a culture of accountability, collaboration, and continuous improvement Lead teams through change initiatives with clarity and support Encourage innovation and problem-solving across the organization What You Bring 5-10+ years of leadership experience in financial services or branch operations Proven ability to lead across multiple locations and develop strong leadership teams Deep understanding of credit union/banking operations, including deposits, payments, and member service Strong knowledge of regulatory requirements (NCUA, BSA/AML, OFAC, Reg CC) Experience leveraging data and performance metrics to drive business results Strategic mindset with the ability to translate vision into execution Exceptional communication, leadership, and interpersonal skills
Preferred:
Experience overseeing multi-branch networks Familiarity with digital banking platforms and evolving branch models Education Bachelor's degree or equivalent combination of education and experience Why Join Edwards Federal Credit Union? At Edwards FCU, we are guided by our core values: People First
- We prioritize relationships and lead with empathy Do the Right Thing
- We operate with integrity and accountability Make It Simple
- We remove complexity to better serve our members You'll have the opportunity to shape the future of our branch network, build scalable operating models, and create meaningful impact for both our members and our teams.
Pay:
$101,294.70
06 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Relocation assistance Vision insurance
Work Location:
In person
