Operations Manager

Operations Manager J&W Heating and Air + Plumbing Jacksonville, FL Job Details 13 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Qualifications Senior level Leadership Communication skills Full Job Description J&W Heating and Air is looking for a driven Operations Manager to help lead the next phase of growth for our HVAC and Plumbing divisions. This is a high-impact leadership role working directly with executive leadership to drive performance, build elite teams, and scale operations across our service area. We are looking for someone who thrives on building winning teams, improving performance, and turning strong field operations into exceptional ones. If you are passionate about leadership, growth, and developing people while delivering outstanding customer experiences, this is an opportunity to make a real impact.

Essential Functions & Responsibilities:

Driving Growth & Performance

• Partner with executive leadership to execute growth initiatives across HVAC and Plumbing operations. Help expand market reach, increase capacity, and improve overall operational performance. Building a High-Performance Sales Culture
• Coach and develop field technicians and team leaders to maximize technician productivity, increase revenue per call, and grow service agreement memberships. Operational Excellence
• Lead daily field performance across service, sales, and operations to ensure jobs are completed efficiently, customers are thrilled with the experience, and teams are operating at a high level. Developing Great Leaders
• Recruit, mentor, and develop managers and team leaders while building a strong leadership bench for the future of the company. Performance & Accountability
• Track and improve key performance metrics including revenue, margins, customer satisfaction, productivity, and job completion rates. Identify opportunities and implement solutions that drive measurable results. Standardizing Best Practices
• Help implement and reinforce best practices across the organization including sales process, technician development, customer experience, and operational systems. Cross-Department Collaboration
• Work closely with finance, marketing, HR, and leadership to ensure the field team has the tools, support, and strategy needed to succeed.

Who We Are Looking For :

A proven operations leader with experience in HVAC, plumbing, or home service trades Someone who understands both field operations and technician-driven sales A strong communicator who can motivate and develop teams A data-driven leader who tracks performance and drives improvement A problem solver who takes ownership and gets things done Preferred Qualifications 5-10 years in home service operations leadership Experience managing multi-trade operations (HVAC, Plumbing, Electrical, etc.) Strong understanding of technician sales performance and operational KPIs Bachelor's degree in Business, Operations Management, or related field preferred Why This Role Is Unique Work directly with executive leadership to shape the future of the company Opportunity to build and scale high-performing field teams Be part of a growing home service organization with strong momentum Make a measurable impact on revenue growth, team development, and customer experience If you're looking for an opportunity where your leadership can truly move the needle, we would love to meet you. Supplemental pay Bonus pay Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Referral program Employee discount