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Country Manager
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Wowjobs
Sebring, FL (In Person)
Full-Time
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Job Description
Job Tittle:
Country Manager ✅Location:
Ethiopia ✅Job Summary To manage operations of all Visa Application Centres in the country, with accountability for process adherence, revenue, profitability, customer satisfaction, as well as overall responsibility for interaction and relationship management with the respective Mission / Embassy and the Business Partner. ✅Roles and Responsibilities 1. Lead and manage all Visa Application Centre (VAC) operations within the assigned country, ensuring alignment with organizational strategy and service standards.Accountable for:
- Process adherence and operational compliance
- Revenue generation and profitability
- Strategic resource planning, cost control, and workforce allocation
- Delivery of exceptional customer experience and satisfaction 2.
Financial Management:
- Direct responsibility for the country's profitability and achievement of targets (EBIT) set by the company
- Develop, manage, and monitor expense, budgets and resource utilization to drive cost efficiency
- Conduct periodic financial and productivity analysis to inform strategic decisions
- Collaborate with Finance teams to support long-term financial planning, cash flow management, and reporting 3.
Operational Excellence:
Lead continuous process improvement initiatives to enhance productivity and quality at all levels:- Develop, implement, and maintain Standard Operating Procedures (SOPs), policies and manuals
- Ensure strict compliance with internal processes and meet the defined SLAs
- Ensure process enhancements to improve quality & efficiency and lead new process roll outs in the respective VACs 4.
Relationship Building:
- Cultivate and maintain high-trust relationships with Embassy and Consulate officials, ensuring alignment and satisfaction.
- Lead client retention including rebidding and contract renewal negotiations
- Manage Relationships with vendors & partner, to ensure service consistency and operational synergy ✅Budgetary and Revenue Responsibilities 1.
Minimum:
Postgraduate or Global Equivalent Degree in any stream- 10-15 years of work experience in relevant domain (BPO / Travel / Hospitality/Visa) of which last 5 years should be in senior management position/level.
- Should have cross domain knowledge and experience (e.g. HR, IT, Admin, Finance, Operations) in a large set-up spread over a wide geographical area.
- Experience in strategic planning and execution
- Project management and people management skills
- Business Acumen Apply through: asucatherine.