SVP Deputy Director of Bank Operations

at Old Second National Bank in Aurora, Illinois, United States Job Description Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! Position Overview The Deputy Director of Operations provides strategic, operational, and people leadership across multiple core banking operational units including atm and cards services, deposit operations, electronic payments, and treasury management support operations. This role acts as a second-in-command to the Head of Operations, ensuring efficient, compliant, and customer-centric execution of daily activities while driving long-term operational excellence. The Deputy Director leads large cross-functional teams, strengthens internal controls, supports enterprise initiatives, and ensures consistent alignment with regulatory expectations and the bank's strategic direction. Essential Job Functions Strategic Leadership & Operational Oversight Drives oversight and execution of operational conversions, ensuring full readiness for system conversion, validating seamless integration into operations for both data and process conversion. Serves as the senior leader for various operational units. Translates the bank's strategic plan into actionable priorities within each operational area. Monitors performance, KPIs, SLAs, and risk indicators across all reporting units. Leads operational readiness for system enhancements, regulatory changes, and acquisition/conversion activities. Identifies opportunities to streamline processes, reduce risk, and improve efficiency. Appointed as sponsor of key operational projects Internal Controls, Risk Management & Regulatory Compliance Ensures operational processes comply with banking regulations Oversees adherence to documentation standards, payment processing rules, and customer communication requirements. Partners with Compliance to assess regulatory impacts to Operations and oversee and approve the required policy or procedural updates. Maintains deep knowledgebase of payment operations, payment rails, and knowledge of connection points between payment platforms and core systems (SFTP, API, Batch, real-time) Maintains working knowledge of NACHA operating rules, fraud controls for online banking, ACH, wire initiation and dual control. Possesses a clear understanding of RDC and Mobile RDC, lockbox, treasury onboarding, Reg E., Reg CC, Reg D, UDAPP, escheatment laws, and debit card disputes. Familiar with downstream customer effects of payment delays, rejects, or failures. Conducts root-cause analysis for customer impacting payment incidents. Maintains a robust control environment to support successful regulatory exams, internal audits, and external reviews. Ensures training, guidance, and ongoing compliance expectations are firmly imbedded in daily operational workflows. Oversees the timely closure and remediation of findings, gaps, and audit items. Ensures adherence to segregation-of-duties and documentation standards. People Leadership, Coaching & Culture Leads, develops, and mentors managers across all reporting divisions. Invests in developing bench strength and succession planning. Builds high-performing teams through coaching, succession planning, and capability development. Creates a culture of accountability and continuous improvement. Supports talent acquisition, onboarding, and training strategies. Drives team engagement and communication routines. Operational Efficiency, Process Improvement & Technology Integration Sponsor of automation and workflow redesign initiatives. Partners with IT for enhancements across core systems and platforms. Ensures system usage aligns with design and control expectations. Minimum Requirements Bachelor's degree in related area of study or 10 or more years in Banking Operations leadership experience. Operations bank conversion experience a must. Competencies Communicates clearly, concisely, and persuasively with senior leadership, operational leaders, committee members, and front-line staff. Leads with balanced presence - calm, steady, and approachable while... For full info follow application link. Old Second National Bank is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to their real or perceived race, color, religion, creed, sex, marital status, national origin, citizenship, ancestry, age, sexual orientation, gender identity, disability, military status, genetic information, veteran's status, or any other protected characteristic under applicable law. To view full details and how to apply, please login or create a Job Seeker account