Vice President, Payment Operations

Vice President, Payment Operations Fishers, IN Job Details Full-time 1 day ago Benefits Internet reimbursement Paid holidays Health insurance Dental insurance Snacks provided Vision insurance 401(k) matching Professional development assistance Volunteer time off Qualifications Vendor relationship building Computer operation Strategic management Internal controls Operations management Organization design Vendor management Payment processing Customer service Regulatory compliance Data reporting Improving operational efficiency Performance management Compliance management implementation Finance 8 years Team development Hiring Technical solutions implementation Analysis skills Policy & process development Team management Performance Improvement (PI) Industry knowledge of financial regulations Vendor relationship management Organizational skills ACH Productivity software Training & development Senior level Business Leadership Risk assessment implementation Communication skills Overseeing training Full Job Description About the

Position:

As the Vice President, Payment Operations you will play a critical role in managing and overseeing payment-related activities, ensuring operational efficiency, regulatory compliance, and a high level of customer service. You will provide leadership, direction, and guidance to assist the Bank in achieving its operational objectives while leading the payment operations team, managing operational and fintech-related payment processes, and driving continuous improvement initiatives.

What You Will Do:

Partner with leadership to translate strategic business objectives into the Bank's daily operations by developing the appropriate organizational structure, building the team, assuring ongoing training for excellence and maintaining a high focus of collaboration that translates into customer satisfaction Manage and lead the Payment Operations team, including hiring, training, performance management, coaching, and fostering a culture of continuous improvement Manage and oversee the department to ensure the timeliness of all functions including wire transfers, ACH file processing, real time payments, card support, returns, RDC and mobile capture Oversees all payment activity with fintech partnerships, including monitoring and reporting of wires, ACH, and real time payments. Maintain the ACH Risk Module with the Federal Reserve Coordinate the onboarding of fintech partnerships to ensure seamless payment operations, including management of all Federal Reserve related activity with routing numbers Perform risk assessments of fintech activity with respect to payment operations and ensure risk is maintained within the Bank's risk appetite Manage functions with the Federal Reserve to ensure timely processing of all payment functions Develop and maintain departmental procedures and recommend policy enhancements to manage risk, improve operational controls, increase efficiency, etc. Ensure compliance with all applicable laws and regulations (e.g., Reg

E, BSA, NACHA

rules, Reg. D, state laws, subpoenas, levies, garnishments, court orders, escheatment, B-notice, W-9 compliance) Participate as a member in appropriate committees and ensure that they meet their obligation to the Board as described in various policies Develop, maintain and monitor selected management information systems/reports Effectively communicate with and manage internal and vendor relationships in support of the Bank's operations Identify and implement technologies and software solutions that improve efficiency, enhance monitoring capabilities, and support operational objectives Assist with payment modernization initiatives, such as FedNow, real-time payments, and other digital growth objectives Ensure the Bank maintains robust plans and capabilities to continue essential payment functions in the event of disruption or disaster Perform other duties as assigned

What We're Looking For:

A minimum of eight years of relevant experience as well as applicable education and training in business, finance, payments, banking or a related discipline Demonstrated leadership and administrative experience managing teams and complex operations Extraordinary attention to detail and strong analytical skills Demonstrated organizational skills to successfully manage multiple tasks and deadlines Proven ability to establish sound systems and controls Excellent written and verbal communication skills Thorough knowledge of banking regulations and procedures Demonstrated administrative and management experience Interpersonal skills to interact positively and effectively with all levels of employees, management, and third parties Ability to identify issues and opportunities, independently assess options, recommend solutions and execute implementation plan Drive to stay abreast of latest banking payment trends and technologies Excellent computer and technical skills, specifically with the

Microsoft Office Suite Working Conditions/Demands:

Professional office setting. Primarily sedentary position requiring long periods of time working at a computer. Must be able to move throughout the office and buildings to obtain or relay information. Must be able to perform the essential functions of the position with or without reasonable accommodation. Who Are We? We're not just another bank and we're not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since. We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It's your career, you deserve to imagine more. Keep reading, we think you will like you what see. Why Join Us? Our success has been driven, in part, by four core competencies

• customer focus, teamwork, adaptability and initiative.

Collectively they define our actions and are at the heart of all we do. As a result, we've been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-the-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named "The Backyard", with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day. Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness. Have we mentioned free snacks, soft drinks and beer available on tap? Want more? How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the "first" step and apply today. Our benefits package includes the following and so much more: Medical, Dental, and Vision Insurance for Full-Time employees

• Eligibility begins on day one of employment 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees
• Eligibility begins on day one of employment Professional Development Reimbursement At Least 3 Weeks Paid Vacation Annually
• For New Employees, Paid Vacation is Adjusted Based on Start Date Eleven Paid Holidays Paid Volunteer Time Annual First Internet Bank-branded merchandise allowance Equal Opportunity Employer
• Women, Minorities, Veterans and Individuals with Disabilities If you are a California resident, you may be entitled to certain rights regarding your personal information.

Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.