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Alliance Director- Americas Life Sciences
Job
CBRE
Indianapolis, IN (In Person)
Full-Time
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Job Description
About the Role CBRE is seeking a dynamic and transformational Account COO to lead large-scale operations, oversee client delivery, and drive enterprise-level growth strategies. This executive leader will be responsible for a workforce of 800-1,200 employees and up to $500M revenue account operations, significant budgets, and the full lifecycle of client engagement and service delivery for a growing Life Sciences/ Pharmaceutical client account. This role requires a visionary operator who can translate strategy into execution, modernize processes, and inspire high-performing teams. The Account COO will serve as a critical partner to clients and internal stakeholders—shaping long-term account strategy, driving operational excellence, and delivering measurable business outcomes. This individual must reside in Indianapolis, IN or be able to relocate to Indianapolis, IN. Travel is less than 25%. What you'll do Executive Leadership & Talent Strategy Provide transformational leadership across a large, multi-functional organization, fostering a high-performance, accountable, and inclusive culture. Lead end-to-end talent strategies, including recruiting, development, coaching, performance management, and retention. Establish clear performance expectations, align teams to strategic objectives, and continuously elevate leadership capability across the organization. Operational Excellence & Execution Drive delivery of all client commitments, ensuring consistent, high-quality execution at scale. Set measurable goals and KPIs; monitor performance and implement corrective actions to meet or exceed targets. Oversee complex service delivery models, ensuring alignment with contractual obligations, timelines, and client expectations. Develop and execute strategic and operational plans that optimize performance, efficiency, and scalability. Client Partnership & Growth Serve as a senior executive partner to clients, building trusted, long-term relationships and aligning services with evolving business needs. Lead client engagement strategies, proactively identifying opportunities for account expansion and value creation. Manage multiple high-profile client relationships simultaneously, resolving escalations and driving client satisfaction. Negotiate with senior client stakeholders and internal leaders on matters of strategic and financial importance. Strategic Transformation & Innovation Champion continuous improvement by reimagining processes, introducing new methodologies, and driving innovation across functions. Apply deep industry knowledge and cross-functional expertise to enhance service delivery and financial performance. Leverage data and insights to identify trends, solve complex challenges, and influence decision-making. Lead large-scale change initiatives that improve operational agility and client outcomes. Financial & Business Performance Own financial performance across the account, ensuring budget discipline, profitability, and long-term growth. Establish targets with broad organizational impact and drive accountability for results across teams and functions.