Director, Strategy & Ops - Illuminate Rx

Illuminate Rx is redefining pharmacy benefits management by delivering a more transparent, flexible, and accountable model for clients, advisors, and members. As Illuminate Rx continues to grow, we are seeking a Director of Strategy and Operations to help design, operationalize, and scale a differentiated operating model that supports our next phase of PBM growth. The Director of Strategy and Operations translates Illuminate Rx's strategic priorities into repeatable, scalable, and well-governed operating capabilities. This role defines how Illuminate Rx is sold, implemented, operated, supported, measured, and continuously improved across the enterprise. This is a high-impact role for a builder and operator who can move comfortably between strategy and execution, bring structure to ambiguity, influence without authority, and drive disciplined execution in a fast-moving, high-growth environment. This role partners closely with Sales, Account Management, Clinical, Operations, Implementation, Finance, Legal, Compliance, Product, Analytics, and external solution partners to ensure Illuminate Rx delivers a consistent and meaningfully differentiated experience.

Essential Job Responsibilities Include:

+ Operating Model Strategy and Execution + Provides strategic support and management of the end-to-end Illuminate Rx operating model, ensuring it is clearly defined, documented, maintained, and scalable. + Translate strategy into practical workflows, governance structures, decision rights, and operating capabilities. + Define how Illuminate Rx is sold, implemented, operated, governed, measured, and supported across internal teams and partners. + Identify operating model gaps, handoff risks, inefficiencies, and decision-making bottlenecks and lead efforts to resolve them. + Growth Enablement and Commercial Readiness + Partner with Sales and Account Management to ensure the operating model supports growth, client expansion, and broker engagement. + Develop scalable tools, playbooks, and processes that enable teams to explain, sell, implement, and manage Illuminate Rx. + Translate complex operating concepts into clear, practical guidance for client-facing and internal teams. + Solution Partner Strategy and Governance + Lead operating model design for external solution partner integrations and service delivery. + Define partner onboarding standards, operating expectations, escalation paths, performance metrics, and governance routines. + To view full details and how to apply, please login or create a Job Seeker account