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General Manager
Job
Blue Hills Boston
Milton, MA (In Person)
Full-Time
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Job Description
General Manager at Blue Hills Boston General Manager at Blue Hills Boston in Milton, Massachusetts Posted in 1 day ago.
Type:
full-timeJob Description:
ABOUT BLUE HILLS SKI AREA
Blue Hills Ski Area is Greater Boston's hometown mountain - a beloved, accessible destination offering alpine skiing, snowboarding, snow tubing, and a full lodge experience just minutes from the city. With a loyal regional following and a growing corporate and group business, Blue Hills is seeking an experienced, entrepreneurial leader to oversee all aspects of mountain operations and drive the area's continued growth.POSITION OVERVIEW
The General Manager serves as the senior leader of Blue Hills Ski Area, with full accountability for operations, financial performance, guest experience, staff management, and strategic direction. This individual will bring proven ski industry experience, a track record of successfully leading departments or business units, and the ability to inspire a team in a fast-paced, weather-dependent environment. The GM reports directly to ownership and plays a central role in shaping the future of the mountain.KEY RESPONSIBILITIES
Operations & Mountain Management- Oversee all day-to-day operations including snowmaking, grooming, lifts, terrain management, snowsports, tubing, race, ski patrol, and facilities maintenance
- Ensure the mountain operates safely, efficiently, and to the highest standards of guest experience across all conditions
- Develop and implement operational procedures, emergency protocols, and risk management practices in compliance with state & industry regulations and NSAA standards
- Coordinate seasonal opening and closing, capital maintenance, and year-round infrastructure planning Leadership & People Management
- Lead, mentor, and develop department heads
- Oversee full-cycle staffing: hiring, onboarding, performance management, and retention strategies for seasonal and year-round employees
- Foster a culture of accountability, teamwork, and exceptional guest service across all departments
- Partner with HR to ensure compliance with labor laws, safety regulations, and organizational policies Financial Management & Strategy
- Identify and develop new revenue opportunities including group sales, events, programming, and partnerships
- Analyze operational and financial performance data and present results and strategic recommendations to ownership
- Help manage vendor and supplier relationships, negotiate contracts, and oversee procurement Guest Experience & Brand
- Champion a guest-first culture and ensure consistently high satisfaction across all touchpoints
- Respond to escalated guest concerns and drive continuous service improvements
- Collaborate with the marketing team on brand positioning, seasonal campaigns, and community engagement
- Serve as the public-facing leader of Blue Hills Ski Area within the Greater Boston community
QUALIFICATIONS
Required- Minimum 7-10 years of experience in the ski or mountain resort industry
- At least 3-5 years in a senior leadership role managing multiple departments or a major operational division
- Demonstrated success managing P&L responsibility and driving revenue growth
- Deep understanding of mountain operations, snowmaking, lift systems, and winter resort logistics
- Exceptional leadership and communication skills with the ability to motivate large, diverse teams
- Strong financial acumen with experience in budgeting, forecasting, and reporting
- Familiarity with NSAA standards, ski patrol operations, and industry safety regulations
- Ability to work flexible hours including weekends, holidays, and on-call during peak season Preferred
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Experience with group/corporate sales and event management in a resort setting
- Established relationships within the New England ski industry
- Proficiency with resort management software, POS systems, and data analytics tools