SVP, Retail Banking Officer

SVP, Retail Banking Officer at Smith & Wilkinson SVP, Retail Banking Officer at Smith & Wilkinson in Norton, Massachusetts Posted in 7 days ago.

Type:

full-time

Job Description:

Smith & Wilkinson has been retained by MountainOne/Mechanics Cooperative to lead the search for their SVP, Retail Banking Officer. Following regulatory approval and the completion of the merger of their parent companies on 1/1/26, the combined organization represents approximately $1.9B in assets and is building a scalable mutual holding company structure designed to support future growth. As two strong, well-capitalized institutions come together, MountainOne/Mechanics Cooperative is seeking a dynamic retail banking leader to drive growth, performance, and a consistent customer experience across the combined franchise. Reporting directly to the President and Chief Executive Officer of the holding company, the Retail Banking Officer will provide strategic leadership across the branch network and call center, with responsibility for retail sales, deposit growth, customer experience, and frontline performance. The role will play a critical part in the integration of the two banks, aligning processes, standardizing the customer journey, and bringing together best practices from both organizations. This leader will partner closely with operations, marketing, and business development to strengthen core deposit growth, enhance referral channels, including investments, and ensure a cohesive approach to serving customers across all touchpoints. The Retail Banking Officer will oversee a network of 15 branches across Massachusetts, along with call center operations, and will work closely with existing branch leadership to elevate performance while maintaining strong service standards. This is a highly visible role that requires the ability to lead through change, unify teams across different brands and cultures, and build momentum in a competitive market environment. The role is based in Taunton, MA, with regular travel across the branch footprint, including North Adams. The ideal candidate is a proven retail banking executive with a strong track record of driving deposit growth, leading sales-focused branch teams, and delivering a high-quality customer experience. Experience managing through integration, change, or multi-brand environments is highly valued. This individual will bring energy, accountability, and a clear ability to rally teams, while balancing service excellence with a strong focus on revenue and growth. If you are interested in learning more or know someone who might be a good fit, please reach out to Darcy Flaherty or Cameron Boyd on our financial services team.