VP, Navigation & Member Services

Job Listing ID:

4494675

Job Title:

VP, Navigation & Member Services Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/19/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com .

Job Summary:

The VP, Navigation & Member Services is responsible for leading Sharecare's Navigation, Advocacy, and Customer Service operations, including Family Health Advocacy and member support services. This organization serves as the front door to Sharecare services, supporting member engagement, healthcare navigation, advocacy, and connection to clinical programs and services. This role oversees operational performance, member experience, engagement, and service delivery across member-facing teams and ensures services are delivered efficiently, consistently, and in alignment with client and organizational goals. This leader will play a key role in continuing to build and mature Sharecare's navigation and advocacy capabilities as the organization evolves its population health service model. This role is also client-facing and will serve as an operational and program leader in client meetings, representing navigation and member services performance, workflows, and service model, and partnering with account and client teams to address client needs and operational performance. The ideal candidate is a strong operational and people leader with experience in healthcare navigation, advocacy, or member services programs who can lead large teams, improve engagement and member experience, reduce attrition, build leadership capability, and establish operational discipline and accountability across member-facing teams.

Essential Duties and Responsibilities:

Navigation and Advocacy Leadership Lead Sharecare's Navigation, Advocacy, and Customer Service operations across multiple programs and clients. Ensure members are effectively guided to appropriate services, providers, programs, and resources. Oversee advocacy and navigation program performance, including engagement, activation, case resolution, member experience, and productivity metrics. Establish best practices for healthcare navigation, including provider navigation, benefits navigation, site-of-care guidance, and connection to clinical programs and services. Partner with Care Delivery teams to ensure seamless transition from navigation to clinical services when appropriate. Support the continued development and scaling of Sharecare's navigation and advocacy services. Operational Performance and Scalability Oversee day-to-day operations of navigation, advocacy, and customer service teams. Establish staffing models, productivity expectations, and workforce planning across teams. Improve operational processes, workflows, and efficiency across member services operations. Standardize workflows, processes, and operational practices across teams. Partner with Analytics to monitor performance metrics and identify improvement opportunities. Support implementation of new clients, programs, and services. Partner with Product and Technology teams to improve workflows, systems, and automation.

Job Classification:

Medical and Health Services Managers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A