Job Description
Director of Emergency Services (ID# 637) Volarify Baltimore, MD Job Details Full-time 5 hours ago Qualifications Restoration industry experience Team scheduling Job order costing Full Job Description Director - Emergency Services (EMS) (Mitigation, Mold, Asbestos)
Location:
Baltimore, MD - Mid-Atlantic Region (Multi-State) Maryland, Washington D.C., Virginia, Delaware, and Pennsylvania. Role Summary The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while ensuring consistent adherence to company standards, systems, and processes. Core Responsibilities Lead 24/7 EMS operations across a multi-state region, ensuring consistent execution across all markets Ensure jobs are completed on time, on budget, and according to company standards Drive scheduling discipline to maximize productivity, utilization, and response time Oversee equipment inventory, readiness, and deployment across all locations Lead operations during CAT events, storms, and high-volume periods Partnering with HR to handle disciplinary or corrective action plans Enforce adherence to the TVR Playbook and disciplined use of KnowHow Identify operational inefficiencies and implement scalable process improvements Build and develop a high-performing, accountable leadership team Own hiring, onboarding, training, and ongoing development programs Conduct performance annual reviews and establish clear expectations across all levels Own divisional P&L performance, including revenue, cost control, and margin Drive initiatives that improve efficiency, capacity, and profitability Participate in annual planning and 3-4 year strategic initiatives • Ensure a high level of customer, carrier, and partner satisfaction through strong execution and communication • Maintain safe, compliant, and scalable operations across all markets Maintain strong alignment with all departments including accounting teams Qualifications 7-8+ years of restoration experience, with a focus in mitigation operations Proven leadership managing teams and a multi-location region Experience owning or influencing P&L performance Strong understanding of job costing, scheduling, and operational efficiency Ability to lead in fast-paced, detail-driven 24/7 environment Attention to detail with strong analytical and job auditing skills Strong communication, problem-solving and decision-making abilities IICRC certifications preferred (WRT, ASD, AMRT) in conjunction with OSHA guidelines Experience with DASH, Xactimate, or similar platforms Why "Our Client" A rapidly growing, multi-state restoration company Opportunity to lead a core, revenue-driving division Leadership team committed to developing people and promoting from within A culture built on Family First, Communication, and Compassion Investment in technology, systems, and scalable operations
