Job Description
Chief Operating Officer at Chesapeake Search Partners Chief Operating Officer at Chesapeake Search Partners in GLENN DALE, Maryland Posted in about 2 hours ago.
Type:
full-time Job Description:
CSP has partnered with a growing local distribution company to identify a Chief Operating Officer (COO)/Chief Experience Officer (CXO) in the greater Washington, DC / Central Maryland area. This executive will drive operational excellence, scalable growth, and digital enablement across the organization, with full accountability for day-to-day operations and customer delivery performance. Role Overview This is a critical executive leadership role responsible for overseeing the company's end-to-end operations, including customer order lifecycle, supply chain, fulfillment, and technology enablement. The COO/CXO will ensure operational efficiency, profitability, and scalability while delivering a best-in-class customer experience across both traditional and digital channels. The role sits at the intersection of operations, customer experience, and technology, with a strong emphasis on distribution execution and ecommerce-driven growth. Key Responsibilities Own and optimize end-to-end operations, including order management, warehousing, fulfillment, logistics, and post-sale support Drive operational strategy and execution to support revenue growth, margin expansion, and scalability Lead the continuous improvement of the order-to-cash lifecycle, increasing accuracy, speed, and transparency for customers Oversee and enhance supply chain performance, including supplier coordination, inventory management, and drop-ship models Partner with Sales leadership to align operational capabilities with a solution-oriented, customer-centric go-to-market strategy Drive ecommerce and digital transformation, including self-service platforms, system integrations (punchout), and digital order management Lead implementation and optimization of core systems (ERP, CRM, ecommerce platforms, AI-enabled tools) to enable efficient, data-driven operations Build and scale infrastructure, processes, and KPIs to support high-growth distribution operations Establish operational rigor through metrics, reporting, and performance management frameworks Develop and lead high-performing teams across operations, customer service, and supply chain functions Own operational budgeting, cost control, and resource planning, with a strong focus on P&L impact Ideal Candidate Profile 10+ years of senior leadership experience in distribution, supply chain, or industrial/B2B environments Proven success as a COO, CXO, VP
of Operations, or similar role with full operational accountability Deep expertise in order management, fulfillment, logistics, and supplier networks, including hybrid and drop-ship models Demonstrated ability to scale operations and infrastructure in a high-growth environment Strong background in ecommerce and digital enablement within a distribution context Experience leading ERP, CRM, and systems transformation initiatives Financially astute leader with strong P&L ownership and cost management experience Data-driven decision maker with a focus on process improvement, efficiency, and continuous optimization Collaborative, cross-functional leader who can align sales, operations, and technology teams around shared goals This is a high-impact opportunity for a leader who can blend operational excellence, customer-centric strategy, and digital innovation to elevate the overall customer experience in a growing distribution organization.
