Vice President of Operations

Vice President of Operations MalaceHR

• 3.3 Southfield, MI Job Details Full-time $120,000
• $150,000 a year 12 hours ago Qualifications Customer communication Employee relationship building Full Job Description Seeking Vice President of Operations in Greater Detroit Area.

Summary:

This position requires supervision of field staff, including Account Managers and Supervisors. You will be responsible for the planning, organization, and direction of a mixed portfolio of accounts to ensure services exceed each client's expectations. You will effectively maintain existing client relationships while promoting growth of new business within the market.

Essential Duties:

Maintain existing client relationships through both networking and high

• level facility management.

Maintain open communications with clients that allow them to freely share opinions of our services contract management. Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service Review/oversight of budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service. Work side by side with Business Development teams and Account managers to facilitate successful operations of all facilities. Develop and implement long term solutions to address customer Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills etc..). Ensure all customer and quality standards are met by touring the buildings with supervisor and staff, reviewing the overall cleanliness of the building and reviewing the contracted scope of work. Act as spokesperson representing the interest of company and any other duties designated by management or deemed necessary by current business conditions.

Skills/Qualifications:

Effective Communication Skills

• Both written and verbal Strong Interpersonal Skills Networking Skills
• Ability to create warm and friendly relationships with clients/peers Customer Focus
• Staying in tune with customer expectations about quality and service Quality Improvement
• Emphasizing high quality and taking action to improve Efficiency
• Using time and resources efficiently on Problem Solving
• Assessing the problem and finding Accountability
• Personally exemplifying responsible and honest behavior Strong experience using Excel and the Microsoft Office Suite INDSJ