Vice President of Operations

Vice President of Operations HRW, Inc. Raleigh, NC Job Details Full-time $90,000 - $100,000 a year 1 day ago Benefits Health savings account Health insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Vendor relationship building Managerial strategic planning Strategic management Teamwork Customer relationship building Interpersonal skills Team development Task prioritization Public relations Productivity software Project leadership Team motivation (leadership skill) Senior leadership Staff development Full Job Description Job Summary We are seeking a dynamic and strategic Vice President of Operations to lead and optimize our organization's operational functions. In this pivotal role, you will oversee multiple departments, and drive strategies to enhance efficiency, productivity, and overall business growth. Your leadership will ensure that our operations align with the company's vision, fostering a culture of continuous improvement and high performance. This role offers an exciting opportunity to shape the future of our organization through effective management, strategic planning, and transformational leadership. Duties Duties include, but are not limited to: Contribute to the development, implementation and achievement of organizational strategies, policies, and practices. Provide leadership regarding our operations and support staff; ensure staff is successfully meeting the standards and practices of the branch and their respective job duties. Ensure branch standards are consistently met, focusing on maintaining high levels of staff engagement and retention, as well as client satisfaction and retention. Ensure client associations are managed in compliance with governing documents, federal, state, and local governing agency requirements. Manages the accounting team and assists with the budget, fiscal management and financial health of the branch. Identify resource needs and participate in the recruiting, onboarding, and training for support positions. Coach, mentor and provide training for team members. Establish positive relationships with internal and external customers, existing and prospective clients, as well as third-party vendors and service providers. Drive and monitor key business driver results via the branch scorecards. Identify organic and inorganic growth opportunities within the branch. Assist with business development at the branch. Align with Branch President and other leaders regarding all initiatives. Other duties as assigned. Skills Proven expertise in operations management with a strong background in HOA Management Exceptional leadership skills with experience supervising senior teams and managing large-scale projects. Strong change management capabilities to lead organizational transformations smoothly. Excellent client relations acumen with a focus on maintaining existing contracts and expanding organizational reach and revenue streams. Proficiency in budgeting, forecasting, and financial analysis. Skilled in program management with the ability to coordinate multiple initiatives simultaneously. Demonstrated ability in managing cross-functional teams while fostering collaboration and innovation. Effective communication skills to articulate vision, motivate teams, and build client relationships. Join us as our Vice President of Operations to lead transformative initiatives that propel our organization forward! Your expertise will be instrumental in shaping our success while fostering an environment of excellence, innovation, and growth. Requirements Provides stretch assignments to develop and improve talent and holds others accountable to meet commitments. Creates an open environment and builds connections by being available and approachable. Sees the big picture, thinks strategically, defines clear objectives, and explains the "why" behind decisions. Self-confident to take initiative and can quickly adapt to changing circumstances. Strong financial planning and analysis capacity. Excellent public relations, presentation, interpersonal, and verbal/written communication skills. Expert knowledge of Microsoft Office and a willingness to learn new technology. Confidentiality and discretion in the performance of all duties and responsibilities. Time management and time critical prioritization skills. 5+ years of directly related or closely related experience. 5+ years of Management and/or Supervisory experience. 3+ years of Community Association experience. Bachelor's Degree and PCAM preferred.

Physical Demands:

Must be able to lift and carry up to 20 pounds. Must be able to sit, stand, bend, pull/push, grasp, twist, reach above shoulder, walk, stoop, kneel and climb. Must be able to use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes.

Pay:

$90,000.00 - $100,000.00 per year

Benefits:

401(k) matching Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

In person