VP - Global Supply Chain and Operations

Summary :

Lead and optimize end-to-end operations across manufacturing, supply chain, and customer service to ensure efficient execution, on-time delivery, and high customer satisfaction. Drive strategic planning, continuous improvement, KPI-based performance, and strong team leadership to deliver sustainable results while managing costs and resources effectively. Specific Responsibilities Direct and coordinate overall operations across supply chain, customer service/order management, and manufacturing to ensure operations are running smoothly Develop plans and production schedules for manufacturing to meet monthly and quarterly targets (execution delegated to Plant Manager) Hire and train new employees; serve as a positive role model of emotional intelligence and servant leadership. Drive positive employee relations and deliver sustainable results Refine and enhance processes by applying continuous improvement related to the manufacturability of product and processes Implement and monitor key performance indicators (KPIs) to evaluate operations, including manufacturing, supply chain, and customer service/order management, and identify areas for improvement Develop and lead global supply chain strategy, including procurement, planning, inventory management, and logistics Oversee customer service and order management functions to ensure accurate order processing, on-time delivery, and high levels of customer satisfaction Developing budgets; controlling costs, maximizing use of available assets Promote a healthy and safe work environment in compliance with all applicable laws and regulations Lead ad hoc management reporting and projects as needed Qualifications Bachelor s Degree in Engineering required 4+ year s minimum experience in a manufacturing/engineering environment Management experience required Demonstrated leadership skills, independent thinking, strong organizational and planning abilities and excellent analytical and problem-solving skills are essential Experience with regulations, cGMP and pharmaceuticals/medical device industry Shop-floor systems knowledge Must be able to prioritize multiple requests/projects Excellent analytical, oral and written communication skills Comprehensive experience with a wide range of mechanical products and manufacturing methods Experience in the development of a metrics driven, continuous improvement culture steeped in lean manufacturing concepts Experience in supply chain management, including procurement, planning, and logistics preferred Experience overseeing customer service and order management functions preferred

COMPETENCIES

Cost Consciousness

• Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Delegation
• Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Ethics
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Initiative
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation
• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Strategic Thinking
• Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee is regularly required to sit or stand; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee must frequently lift and/or move up to 35 pounds.