Skip to main content
Tallo logoTallo logo

First Vice-President, Customer Experience & Assurance

Job

Valley National Bank

Wayne, NJ (In Person)

$135,150 Salary, Full-Time

Posted 5 weeks ago (Updated 6 days ago) • Actively hiring

Expires 6/14/2026

Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
84
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

First Vice-President, Customer Experience & Assurance Valley National Bank $98,400.00 - $171,900.00 / yr United States, Jersey, Wayne Apr 29, 2026 Responsibilities include but are not limited to: Lead Quality Assurance strategy, execution, and calibration to ensure consistent, compliant, high quality customer interactions across all channels.
Oversee escalations, complaints, special servicing, and social media care, ensuring timely, accurate, and risk aware resolution.
Analyze quality, complaint, NPS, and Voice of the Customer insights to identify root causes, reduce repeat issues, and improve processes and customer experience.
Embed quality and escalation insights into coaching, training, and knowledge resources through close partnership with Learning & Development.
Lead the Support Leader function to provide frontline decision support and guidance.
Partner cross-functionally with Product, Technology, Operations, and Service teams to influence policy, process, and knowledge improvements.
Support Customer Care leaders with data driven insights, performance governance, and coaching enablement.
Champion a culture of accountability, inclusion, engagement, and continuous improvement.

Similar jobs in Wayne, NJ

Similar jobs in New Jersey