Operational Business Partner, Professional Services

Job Listing ID:

4443919

Job Title:

Operational Business Partner, Professional Services Application Deadline:

05/27/2026

Job Location:

Lake Oswego

Date Posted:

02/27/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Role Overview The Professional Services Operational Business Partner (OBP) is a strategic advisor to the Professional Services organization. You will be responsible for translating business goals into operational reality. Your primary mission is to ensure that our Professional Services and Customer Onboarding teams are highly utilized, internal processes are scalable, systems are adopted, and KPIs are met. You will bridge the gap between the multiple functions of Customer Experience Operations and the Professional Services organization to drive operational excellence.

Key Responsibilities:

Strategic Planning & Execution:

Work with the VP of Professional Services and the Directors to develop annual operational plans, ensuring success for both internal and partner utilization targets and overall resourcing/project health.

Financial Performance:

Monitor and ensure execution of PS KPIs including TTV, Utilization, project margins, CSAT, and deployment success.

Process Optimization:

Identify bottlenecks in the customer lifecycle and support the implementation and prioritization of streamlined workflows or automation.

Change Management:

Act as a lead for internal initiatives, such as the rollout of enhancements of our Professional Services Automation Tool (PSA), Kantata, or other initiatives.

Stakeholder Liaison:

Serve as the primary point of contact between Professional Services leadership and CX Operations delivery teams.

Requirements:

Experience:

5+ years in Professional Services, project management, or CX/Sales Operations.

Education:

Bachelor's degree in Business, Finance, Operations, or a related field.

Systems Experience:

Proficiency in CRM platforms (preferably Salesforce) and Professional Services Platforms (e.g. Kantata) .

Industry Experience:

Direct experience in Construction or Engineering SaaS is highly preferred.

Analytical skills:

Ability to analyze customer data, project progression, and health scores to support customer implementations and project healtn.

Communication:

Exceptional "soft skills" to challenge senior stakeholders and manage conflicting priorities across departments.

Compensation:

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. Hiring Range $122,500.00-$168,400.00 Pay Rate Type Salary Bonus Eligible? Yes Commission Eligible? No

Benefits:

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our... For full info follow application link. It is Trimble's policy that candidates are entitled to equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of a medical condition or disability.

Job Classification:

General and Operations Managers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

$122,500.00 to $168,400.00 per Year Depending on Experience Job Requirements

Experience Required:

 At least 5 years

Education Required:

Bachelors

Minimum Age:

N/A Gender:

N/A