Senior Director, Business Optimization

The Senior Director of Business Optimization is responsible for providing operations support in all aspects of the operation, to include building lean/operational excellence capabilities, and partnering with senior business and technology leaders to deliver measurable improvement in cost, quality, productivity and service.

TASKS AND RESPONSIBILITIES

Establish and lead operational excellence, lean, six sigma, or business optimization capability. Drive enterprise alignment through OKRs, executive reporting, and performance management. Build and lead improvement initiatives that deliver measurable cost reduction, quality improvements, and cycle time reductions. Scale continuous improvement practices across the organization. Advise leadership on transformation priorities, operational strategies, and resourcing models. Provide coaching and leadership on agile, lean, and structured improvement methods. Deliver change leadership to ensure adoption and sustainment of transformation initiatives. Develop operational dashboards, performance scorecards, and executive reporting frameworks. Build common approaches across departments to enable transparency and accountability. Assist in sourcing initiatives to reduce operating cost and increase scalability. Drive automation, digital workflows, and technology solutions (RPA, analytics, Smartsheet, PowerBI). Partner with product & technology organizations on operational capability uplift.

SKILLS / EXPERIENCE

15+ years leading large-scale transformation, shared services, operations, or enterprise process improvement. Proven stakeholder management across corporate functions (IT, HR, Finance, Operations). Experience delivering major cost savings, operational efficiencies, and productivity improvements. Strong background in Lean, Six Sigma, and change leadership. Experience leading large organizations through technology, operating model, or sourcing transitions. Preferred Experience & Certifications Master Black Belt / Six Sigma Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.