Chief Operating Officer

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Chief Operating Officer at Greater Wyoming Valley Area YMCA serves as a key member of the senior leadership team. The Chief Operating Officer provides strategic and operational leadership for branch operations and program delivery across the Association, including membership, wellness, youth development, and childcare services. The Chief Operating Officer is primarily responsible for providing leadership and building systems and processes that improve program deployment and customer satisfaction association-wide.

Qualifications:

Bachelor degree in human services, business, social services or equivalent work experience YMCA Organizational Leader certification preferred. Eight or more years of professional experience in the YMCA or another nonprofit preferred. Knowledge and experience in all aspects of operations, including staff supervision and development, membership practices, program development and implementation, volunteerism, facility and property management and financial practices. Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff. Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.