Director of Governance and Member Services

Director of Governance and Member Services Bethesda, MD Job Details Full-time $125,000 - $135,000 a year 15 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Vision insurance 403(b) Life insurance Qualifications Employee onboarding Stakeholder engagement Customer relationship building Non-profit experience Bachelor's degree in communications Marketing Customer service Bachelor's degree in business Client relationship development ROI Asana Bachelor's degree in marketing Salesforce Cloud Analysis skills Bachelor's degree Overseeing compliance functions Quality improvement Organizational skills Communications CRM system proficiency Productivity software Senior level Cross-functional collaboration Onboarding process management Business Communication skills Stakeholder relationship building Cross-functional communication Stakeholder management 10 years Full Job Description AACOM is seeking a full-time, experienced Director of Governance and Member Services (DGMS) who will play a pivotal role in strengthening member engagement and advancing governance across the association. This is a newly created role which will bring, dedicated, full-time focus to two critical areas: governance and member services. The Director will serve as a key leader supporting AACOM's transition to a more modern, sustainable governance model that underpins the association's work and reflects the organization's growth and increasing complexity. Similarly, member services are at the core of AACOM's mission. In this role, the Director will lead ongoing, cross-divisional efforts to assess and enhance member value, return on investment, and the strategic alignment of programs and services. Reporting to the Chief Operating Officer, the Director will serve as the organization's internal expert on member programs and services and a key relationship manager for institutional leaders. This role will build and strengthen relationships across AACOM's membership, model a high standard of customer service excellence, and act as a liaison for member feedback—identifying opportunities for improvement, anticipating emerging needs, and helping ensure AACOM remains responsive and forward-looking.

If you are someone who:

Has a passion for customer service, member engagement, and organizational excellence Brings experience in governance, association management, and/or nonprofit leadership Enjoys building relationships and driving strategic initiatives Communicates effectively across diverse stakeholder groups, and Aligns with AACOM's mission and commitment to advancing medical education This may be what you're looking for!

ABOUT AACOM

The American Association of Colleges of Osteopathic Medicine, also known as AACOM, was founded in 1898 to lend support and assistance to the nation's osteopathic medical schools, and to serve as a unifying voice for osteopathic medical education. The association is guided by its Board of Deans of member colleges of osteopathic medicine, and various other member councils and committees. AACOM represents and advances the continuum of medical education by: Supporting our member institutions as they educate the future physician workforce Increasing awareness of osteopathic medical education and osteopathic medicine Promoting excellence in medical education, policy, research, and service Fostering innovation and quality throughout medical education

WHAT YOU'LL DO

The Director of Governance and Member Services will lead and support high-impact governance and member engagement initiatives. They will serve as a key liaison to AACOM leadership and member institutions, ensuring effective governance operations and exceptional member service.

The role includes:

Serving as a primary liaison to the Board of Directors, committees, and governance bodies Supporting the transition to a modernized governance structure and ensuring effective implementation Developing Board agendas, materials, and meeting follow-up in collaboration with executive leadership Building and maintaining strong relationships with Deans and institutional stakeholders Designing and implementing a comprehensive member engagement strategy Leading onboarding and orientation for new member leadership Monitoring and enhancing the value, effectiveness, and alignment of AACOM programs and services Tracking organizational outcomes and collaborating across divisions to improve member offerings Ensuring compliance with bylaws and serving as an internal governance expert

WHO WE NEED

Our ideal team member will have the following: Bachelor's degree required (business, communications, marketing, or related field preferred) A minimum of 10 years of progressively responsible experience, ideally in an association or nonprofit environment Demonstrated experience in governance support and member/customer service Experience developing and implementing quality improvement initiatives Strong interpersonal and relationship-building skills Excellent oral and written communication skills Strategic thinking and strong organizational and analytical abilities Proficiency in Microsoft Office Suite; experience with CRM/AMS tools such as Salesforce or Asana a plus Ability to work effectively in a remote or hybrid environment Preferred qualifications: Certified Association Executive (CAE) credential Experience in healthcare, higher education, or medical associations

WHAT WE DO FOR YOU

Annual bonus program 403(b) with generous employer contribution Medical, Dental, and Vision Insurance Company-provided life insurance, Short-Term Disability, and Long-Term Disability Flexible Spending Account 12 annual company-paid holidays Vacation & sick leave benefits Professional development opportunities And more!

COMPENSATION AND BENEFITS

This is a full-time exempt position with a remote work arrangement, with a preference for candidates located in the Washington, DC metropolitan area. Frequent domestic travel is required. The salary range for this position is $125,000 to $135,000 annually .

ADDITIONAL INFORMATION

This position is part of the Member Services department and reports to the Chief Operating Officer. While the role does not currently include direct supervisory responsibilities, it plays a key role in AACOM's strategic operations and cross-functional collaboration. AACOM is committed to fostering an inclusive and respectful workplace. We provide equal employment opportunities to all applicants and employees and do not discriminate based on any legally protected status or characteristic. All employment decisions are made based on individual qualifications, merit, and organizational needs. If you require an accommodation due to a disability, please inform your recruiter.

HOW TO APPLY

For consideration, interested candidates should submit a cover letter and resume via Careers at AACOM on our website, aacom.org. Your cover letter should address your experience, qualifications, and interest in joining the AACOM team. To learn more about AACOM, please visit: https://aacom.org