Head of Delivery Operations

Head of Delivery Operations Prestige Development Group - 3.0 Sacramento, CA Job Details Full-time $90,000 - $95,000 a year 22 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Work from home Vision insurance 401(k) matching Retirement plan Qualifications Operational analysis ATS Process improvement Team development Managing teams of recruiters Resume management software Process management

Full Job Description Job Title:

Head of Delivery Location:

Sacramento, CA (On-Site; eligible for work from home Fridays after 90 days) Department |

Reports To:

FlexRecruit |

Chief Executive Officer Job Type:

Full-Time About Prestige Development Group (PDG) Prestige Development Group (PDG) specializes in providing innovative human capital management solutions tailored to meet the needs of both private and public sector organizations. We are a certified SBA HUBZone and Economically Disadvantaged Woman-Owned Small Business dedicated to fostering diversity, inclusion, and operational excellence. Position Summary We are seeking a Head of Delivery to own execution across our FlexRecruit business. This role is responsible for ensuring every open requisition moves efficiently through the pipeline, recruiters are performing at a high level, and all activity is accurately tracked in Ceipal ATS. This is a hands-on, execution-focused leadership role. You will manage recruiters, enforce workflow discipline, and drive performance metrics tied directly to revenue. This is not a strategy or support role. This is the operational backbone of delivery. Key Responsibilities Pipeline & Delivery Execution

• Own all active requisitions across clients
• Ensure consistent pipeline flow across submissions, interviews, and offers
• Identify and resolve bottlenecks in real time Recruiter Management & Accountability
• Manage day-to-day performance of recruiting team
• Set and enforce weekly activity targets including submissions per recruiter, time-to-submit, and interview conversion rates
• Coach underperformance and elevate top performers ATS Ownership & Workflow Enforcement
• Enforce Ceipal ATS as the single source of truth
• Ensure accurate candidate data entry, proper status updates, and scorecard completion
• Maintain clean and reliable reporting dashboards Performance Reporting
• Own leaderboard accuracy and weekly reporting
• Track pipeline velocity, conversion rates, and recruiter productivity
• Ensure leadership can rely on data without additional verification Process Optimization
• Improve recruiting workflows and systems
• Reduce friction in scheduling, submissions, and reporting
• Partner on automation and tool optimization Client Delivery Health
• Monitor SLA adherence across accounts
• Identify delivery risks early and take corrective action
• Ensure consistency in quality across all clients Success Metrics (KPIs)
• Time to first submit under 48 hours
• Submission to interview rate between 30 percent and 50 percent
• Interview to offer rate between 20 percent and 30 percent
• Recruiter activity tracked in ATS at 100 percent compliance
• Scorecard completion at 95 percent or higher
• Leaderboard and reporting accuracy at 100 percent

Qualifications Required:

• 5 to 10+ years of experience in recruiting operations, agency, or RPO environments
• Proven experience managing recruiters and driving performance
• Strong ATS experience, Ceipal preferred
• Data-driven and metrics-oriented
• Ability to enforce accountability and performance standards What We're Looking For
• Execution-first mindset
• High ownership and urgency
• Comfortable pushing teams to perform
• Strong communicator who leads with clarity and accountability

Compensation & Benefits Base Salary:

$95,000 - $100,000 annually

Bonus:

Up to $30,000 based on performance

Benefits:

Medical, dental, and vision insurance; paid time off; paid holidays; retirement savings options; professional development support. Equal Employment Opportunity (EEO) Statement Prestige Development Group (PDG) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PDG prohibits discrimination and harassment of any kind, including based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws. Americans with Disabilities Act (ADA) Statement PDG is committed to providing reasonable accommodations for individuals with disabilities in our job application and hiring process.

Pay:

$90,000.00 - $95,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off Retirement plan

Work Location:

In person