Imaging Operations Lead

Job Title:

Imaging Operations Lead Location:

Remote Duration:

Contract - 5 months

Pay Range:

$60/hr. to $63/hr. (W2)

Job ID:

373261 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an Imaging operations Lead to design, develop, test, and support automation workflows for recovery-critical and factory workflows. The ideal candidate will have strong experience in Imaging pipelines and large-scale batch automation and a proven ability to stabilize on-prem operations, improve tooling and observability, and reduce manual operational load .

Responsibilities:

Imaging operations, currently performed through a combination of manual processes, in-house tooling, and individual expertise.

The goal is to:

• Reduce dependency on single individuals
• Improve operational reliability and scalability
• Increase automation and reduce manual effort
• Ensure continuity and reliability with production systems
• Maintain production-level quality for recovery-critical workflows 2. Background and Context Sure Recover Imaging supports production recovery and factory workflows, including catalog creation, image ingestion, validation, signing, and publishing. Current operations exhibit the following characteristics:
• Highly bursty workload, aligned with factory milestones (PD, RC, RTM)
• Heavy reliance on manual verification and triage
• Partial automation with limited diagnostics and error handling
• Critical infrastructure hosted on local on prem hardware
• High volume of ODM/SEPM-originated noise, with low signal-to-noise ratio 3.

1 Core Operational Activities (Must-Have) The outsourced resource must take ownership of day-to-day imaging operations, including: 1. Catalog and Image Processing o Ingest recovery images from upstream sources o Validate image completeness and metadata o Manage catalog generation for multiple platforms per cycle o Handle large batch operations (e.g., 20+ platforms per run) 2. Publishing & Release Readiness o Prepare images and manifests for cloud publishing o Perform final readiness checks before production exposure o Coordinate release timing with factory schedules 3. Manual Verification & Double-Checking o Perform production-grade validation due to recovery-critical nature o Cross-check automation outputs when upstream data is incomplete or incorrect 3.2 Triage & Support Activities (Must-Have) 1.

ODM / SEPM

Triage o Review and triage incoming tickets, alerts, and issues o Identify false positives vs real issues (noting that ~1% are actionable) o Educate ODMs on recurring issues due to attrition and misconfiguration 2. Burst Handling o Scale effort during peak factory windows (PD, RC, RTM) o Operate at near full-time capacity during peak bursts o Support reduced activity periods between bursts 4. Automation & Improvement Responsibilities (High Priority) The outsourced role is not purely operational. A key success criterion is measurable reduction in manual load. 4.1 Automation Enhancements The contractor is expected to: 1. Improve Existing Tools o Enhance internal catalog management tooling o Introduce meaningful error codes and structured error outputs o Reduce reliance on manual log inspection 2. Pipeline Enablement o Design and implement pipeline-based workflows for: Manifest signing Catalog publishing o Reduce reliance on manual security group usage for signing 3. Error Observability o Improve detection, reporting, and traceability of failures o Enable faster root cause identification across large batch jobs 4.2 Infrastructure Stabilization 1. On-Prem Infrastructure Improvements o Migrate imaging workload away from single-desk dependency o Propose secure, shared, on-prem storage/compute model o Ensure multi-user accessibility with appropriate security controls 2. Non-Cloud Constraint Awareness o Solutions must account for: High data transfer volumes Cost sensitivity of cloud DTO transfers Performance constraints during peak ingestion 5. Technical Program management

• Publishing and release management of components to Pulsar, Softpaqs and Cloud
• Co-ordination, triaging and streamlining the process as needed
• 6. Skills & Experience Requirements 6.1 Mandatory Skills
• Strong experience with large-scale batch automation
• Familiarity with image publishing pipelines
• Experience operating production recovery / factory-critical systems
• Comfort with manual triage under time pressure
• Ability to work with imperfect upstream data
• Strong practical and skillful knowledge on Pow Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.